Exam 10: Communication

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Kara is a university tutor whose students have recently informed her that they find the specified course textbook to be rather difficult to comprehend and somewhat unrelated to the learning objectives of the course.As the unit coordinator requested feedback from the tutors,Kara then wrote an email stating these student opinions in an attempt to provide useful feedback.Upon receiving the email,the unit coordinator got somewhat angry,accusing Kara of questioning his authority and intelligence.However,after some face-to-face discussion,the coordinator realised that Kara was only acting as a medium for passing on the students' opinions,and the issue was resolved. This reflects the need for: