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Exam 12: Teams: Processes and Communication

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Question 21

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Briefly describe creative behavior and decision making taskwork processes.

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When teams engage in creative behavior, ...

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Question 22

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A team of highly skilled and qualified members of an organization failed to perform the team objective assigned to them.When the reason for this lack of performance was investigated, it was clear that, although the team members worked hard, they had to wait for their mates to complete a particular task before they could start their own.Which of the following explains the reason for process loss in this case?

A) Motivational loss
B) Social facilitation
C) Production blocking
D) Groupthink
E) Cognitive dissonance

F) A) and D)
G) A) and B)

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Question 23

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Cross-training involves instructions at three different levels of depth.These levels are:

Nominal group technique decreases social loafing and production blocking-problems with brainstorming-by:

Getting more from the team than you would expect according to the capabilities of its individual members is called:

Leslie, a marketing manager at the Sunshine Spa, is consulting with Tess, a dermatologist at the spa, to explore the possibility of incorporating certain treatments as part of the spa's package schemes.Leslie is engaging in a(n) _____ activity of the boundary-spanning process.

Teamwork processes have a _____ effect on team commitment.

_____ is a term that reflects the different types of communication, activities, and interactions that occur within teams that contribute to their ultimate end goals.

One way to potentially prevent problems associated with cohesion is to formally institute the role of a(n) _____, who would be responsible for evaluating and challenging prevailing points of view in a constructive manner and also bringing in fresh perspectives and ideas to the team.

Which type of network structure in communication has the least degree of centralization?

Kelly has thought a lot about how to explain why she is quitting her job. Now that she has her thoughts in order, she is writing them down in a formal letter of resignation. Kelly is engaged in the decoding part of the communication process.

Define boundary spanning and describe the activities involved in this taskwork process.Provide an example of each activity.

Explain how information richness influences the communication process?

Explain the steps organizations can take to improve team processes.

Scenario: Surveillance and Rescue Team A special surveillance and rescue team is being deployed to counter the menace of pirates in the Indian Ocean.Nick, Sid, Leah, and Kevin are the core members of the team.Nick was elected as the leader of the team.Sid is responsible for monitoring the team's progress toward its goals.Kevin took on the role of a motivator and the confidence builder for the team.This team has worked together before and has developed a high level of common understanding regarding the team and its mission.Members also strongly believe that the team can be effective across a variety of situations and tasks.As a standard practice, before deployment, the team members observe how other members perform their roles by shadowing and going through simulations.Sid's role of monitoring the team's progress contributes to which of the following teamwork processes?

_____ refer(s) to specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together.

Cross-training and training in transportable teamwork competencies focus on individual experiences that promote individual learning.Explain.

Define team process.Differentiate between process gain and process loss.

The highest level of information richness is achieved when messages are transmitted through _____.

Coordination loss is a necessary aspect of the team experience.