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average U.S.household now receives __________ direct-mail items or catalogs each week.


A) 18
B) 24
C) 32
D) 39
E) 47

F) A) and E)
G) A) and B)

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jobbers refer to wholesalers who


A) furnish the shelves that display merchandise in retail stores, perform all channel functions, and sell on consignment to retailers.
B) own the merchandise they sell and have retailers store it in their warehouses.
C) own the merchandise they sell but do not physically handle, stock, or deliver it.
D) have a small warehouse from which they stock their trucks for distribution to retailers.
E) work for several producers and carry noncompetitive, complementary merchandise in an exclusive territory.

F) A) and B)
G) A) and C)

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  Figure 16-8 -Which of the following stores would best fit in  C  shown in Figure 16-8 above? A)  Kmart B)  Payless ShoeSource C)  Dillard's department store D)  7-Eleven E)  Lamborghini automobile dealer Figure 16-8 -Which of the following stores would best fit in "C" shown in Figure 16-8 above?


A) Kmart
B) Payless ShoeSource
C) Dillard's department store
D) 7-Eleven
E) Lamborghini automobile dealer

F) A) and B)
G) A) and D)

Correct Answer

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Manufacturer's agents refer to agents who


A) furnish the racks or shelves that display merchandise in retail stores, perform all channel functions, and sell on consignment to retailers.
B) take title to merchandise but sell only to buyers who call on them, pay cash for merchandise, and furnish their own transportation for merchandise.
C) own the merchandise they sell but do not physically handle, stock, or deliver it.
D) have a small warehouse from which they stock their trucks for distribution to retailers.
E) work for several producers and carry noncompetitive, complementary merchandise in an exclusive territory.

F) All of the above
G) C) and D)

Correct Answer

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There are two general types of franchises: business-format franchises and __________ franchises.


A) product-distribution
B) general service
C) manufacturing
D) distribution
E) venture

F) C) and D)
G) B) and E)

Correct Answer

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Discounting generally takes place during which stage of the retail life cycle?


A) early growth
B) accelerated development
C) decline
D) maturity
E) early growth and maturity

F) All of the above
G) A) and B)

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of the biggest problems online retailers face is that nearly __________ of online shoppers make it to "checkout" and then leave the website to compare shipping costs and prices on other sites.


A) 16%
B) 26%
C) 36%
D) 56%
E) 66%

F) A) and D)
G) A) and C)

Correct Answer

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a franchisor,Radio Shack would assist a franchisee in selecting the store location,setting up the store,advertising,and __________.


A) developing the marketing program
B) training personnel
C) offering performance bonuses
D) ordering and restocking inventory
E) paying insurance and legal fees

F) B) and E)
G) B) and D)

Correct Answer

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Independent firms or individuals whose principal function is to bring buyers and sellers together to make sales are referred to as __________.


A) manufacturer's agents
B) brokers
C) selling agents
D) manufacturer's branches
E) manufacturer's sales offices

F) C) and D)
G) A) and D)

Correct Answer

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variation of off-price retailing includes __________.


A) discount wholesalers
B) outlet stores
C) discount retailers
D) supermarkets
E) hypermarkets

F) A) and E)
G) B) and E)

Correct Answer

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Retail outlets,like products,experience the process of growth and decline,which is referred to as the


A) retail life cycle.
B) wheel of retailing.
C) product life cycle.
D) retail continuum.
E) retail life matrix.

F) A) and B)
G) A) and C)

Correct Answer

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Sales of goods and services to consumers through personal interactions and demonstrations in their home or office is referred to as direct selling,or __________.


A) person-to-person sales
B) interactive selling
C) door-to-door retailing
D) individual promotion
E) customized selling

F) A) and B)
G) A) and C)

Correct Answer

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  Sales per Square Foot and Same-Store Sales Growth Marketing Dashboards -Apple has approximately what amount of sales per square foot according to the Sales per Square Foot Marketing Dashboard above? A)  $500 B)  $800 C)  $1,000 D)  $3,100 E)  $5,600 Sales per Square Foot and Same-Store Sales Growth Marketing Dashboards -Apple has approximately what amount of sales per square foot according to the Sales per Square Foot Marketing Dashboard above?


A) $500
B) $800
C) $1,000
D) $3,100
E) $5,600

F) B) and E)
G) C) and D)

Correct Answer

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Fifth Avenue is an upscale retailer that offers designer brand women's apparel,fragrances,jewelry,and leather accessories.The retailer relies on better service to sell its products and to retain its customers.Saks Fifth Avenue would be classified as a(n) _________.


A) exclusive-service retailer
B) limited-service retailer
C) full-service retailer
D) full-domain retailer
E) limited-domain retailer

F) B) and E)
G) All of the above

Correct Answer

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Sports Authority is a sporting goods superstore that provides year-round inventory of equipment for just about any sport you can name.Even during the "off season",equipment for seasonal sports is available at the Sports Authority.Which utility does the Sports Authority best provide?


A) time
B) convenience
C) possession
D) form
E) performance

F) All of the above
G) None of the above

Correct Answer

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form of ownership that involves multiple outlets under common ownership is referred to as a(n) .


A) corporate chain
B) consumer cooperative
C) contractual system
D) independent retailer
E) administered system

F) A) and B)
G) None of the above

Correct Answer

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Intermediaries that work for several producers and carry noncompetitive,complementary merchandise in an exclusive territory are referred to as__________.


A) selling agents
B) line brokers
C) distribution brokers
D) manufacturer's agents
E) brokers

F) A) and B)
G) A) and C)

Correct Answer

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manufacturer's branch office


A) carries a producer's inventory and performs the functions of a full-service wholesaler.
B) performs a sales function as an option to agents and brokers.
C) works for several producers and carries noncompetitive, complementary merchandise in an exclusive territory.
D) takes title to merchandise but sells only to buyers who call on them, pays cash for merchandise, and furnishes their own transportation for the merchandise.
E) brings buyers and sellers together to make sales.

F) All of the above
G) A) and B)

Correct Answer

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largest inventory of wedding dresses in the Southeast can be found at Low's Bridal and Formal in Brinkley,Arkansas.From December 26 to January 16,a prospective bride shopping at Low's can find gowns once priced at $6,000 for $2,999 and $800 gowns for $400.The reduced prices of these gowns are reflected in which retail pricing strategy?


A) markdowns
B) original markups
C) maintained markups
D) inventory shrinkages
E) net markups

F) C) and D)
G) B) and C)

Correct Answer

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Godiva Chocolatier invites consumers to stop by one of their stores for an unforgettable experience,including delectable chocolates,decorative gift collections,and unrivaled customer care.What type of retail service is Godiva offering?


A) full-service
B) limited-service
C) self- service
D) restricted-service
E) functional-service

F) B) and C)
G) C) and E)

Correct Answer

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