Question 1

Which of the following is not one of the 3 Rs?

Accepted Answer

A)   reuse
B)   reduce
C)   reposition
D)   recycleE) A) and B)
F) A) and C)

Question 2

A house of quality is achieved when no department in a single location has more than 15 percent rejects.

Accepted Answer

A) True 
 B)False

Question 3

Excitement characteristics are categories in the _________ model.

Accepted Answer

A)   bipolar
B)   Kano
C)   Pareto
D)   quality
E)   service matrixF) A) and C)
G) D) and E)

Question 4

Most of the time what is called product or service design is actually a redesign of an existing product or service.

Accepted Answer

A) True 
 B)False

Question 5

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

Accepted Answer

A)   design by imitation.
B)   product analysis.
C)   reverse engineering.
D)   benchmarking.
E)   disassembly.F) D) and E)
G) A) and B)

Question 6

Which of the following statements about CAD is not true?

Accepted Answer

A)   It increases the productivity of designers.
B)   It uses computer graphics.
C)   It requires a good database.
D)   Some systems permit engineering or cost analysis of proposed designs.
E)   It is used successfully by all manufacturing companies.F) B) and E)
G) B) and D)

Question 7

Quality function deployment is a structured approach that guarantees that the highest-quality product or service will be designed.

Accepted Answer

A) True 
 B)False

Question 8

The quality function deployment matrices are often referred to as the "house of quality" because, when completed, they "house" all of the customer's quality requirements.

Accepted Answer

A) True 
 B)False

Question 9

Applied research has the objective of achieving commercial applications for new ideas.

Accepted Answer

A) True 
 B)False

Question 10

The term "standardization" is closely associated with:

Accepted Answer

A)   customization.
B)   high cost.
C)   longer lead times.
D)   variety.
E)   interchangeability.F) A) and B)
G) A) and E)

Question 11

Which of the following is not a reason for redesigning a product or service?

Accepted Answer

A)   to reduce labor or material cost
B)   to increase the level of employee satisfaction
C)   to increase the level of customer satisfaction
D)   to attract and increase customer demand
E)   to increase qualityF) B) and C)
G) C) and D)

Question 12

Which of the following is not one of the phases of product design and development?

Accepted Answer

A)   Specify product specifications.
B)   Conduct market test.
C)   Specify process specifications.
D)   Conduct design review.
E)   Perform applied research.F) B) and E)
G) B) and D)

Question 13

A software company is weighing whether to release a new version of its software. The company can go ahead and release the version now and correct flaws with subsequent patches or upgrades, or it can wait until the new version is reasonably bug-free. This is an example of:

Accepted Answer

A)   life cycle analysis.
B)   value analysis.
C)   vaporware.
D)   concurrent engineering.
E)   design for production.F) C) and D)
G) B) and E)

Question 14

Products or services with a high degree of similarity of features and components are called:

Accepted Answer

A)   generic.
B)   copy-cat.
C)   rip-offs.
D)   product families.
E)   product/service matrix.F) None of the above
G) B) and C)

Question 15

The process of dismantling and inspecting a competitor's product to discover improvements is called reverse engineering.

Accepted Answer

A) True 
 B)False

Question 16

One step that is not part of service blueprinting is:

Accepted Answer

A)   Eliminate boundaries for the service and decide on the level of interaction needed.
B)   Identify and determine the sequence of customer and service actions and interactions.
C)   Develop time estimates for each phase of the process.
D)   Understand the time variability involved.
E)   Identify potential failure points and develop a plan to minimize them.F) A) and E)
G) A) and B)

Question 17

Which of the following is not an advantage of standardization?

Accepted Answer

A)   The opportunity to freeze design at a very early stage.
B)   Fewer parts to deal with in inventory.
C)   Reduced training cost and time.
D)   Purchasing is more routine.
E)   Inventory management is less complex.F) All of the above
G) A) and B)

Question 18

Applied research is the major R&D effort of business organizations because of their desire for commercial applications.

Accepted Answer

A) True 
 B)False

Question 19

A disadvantage of global teams for product design is that:

Accepted Answer

A)   customers may have different needs in different countries.
B)   the product designed may have increased marketability and utility.
C)   the diversity of an international team may be a detriment.
D)   ease of face-to-face meetings is absent since members are located everywhere.
E)   technology allows constant contact with team members.F) D) and E)
G) A) and D)

Question 20

Taguchi design methods involve identifying the optimal operating or environmental conditions for a given product.

Accepted Answer

A) True 
 B)False

Exam 4: Product and Service Design

Quality function deployment is a structured approach that guarantees that the highest-quality product or service will be designed.

Correct AnswerverifiedShow Answer

A software company is weighing whether to release a new version of its software. The company can go ahead and release the version now and correct flaws with subsequent patches or upgrades, or it can wait until the new version is reasonably bug-free. This is an example of:

Correct AnswerverifiedShow Answer

Which of the following is not one of the 3 Rs?

Correct AnswerverifiedShow Answer

The term "standardization" is closely associated with:

Correct AnswerverifiedShow Answer

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

Correct AnswerverifiedShow Answer

A disadvantage of global teams for product design is that:

Correct AnswerverifiedShow Answer

Taguchi design methods involve identifying the optimal operating or environmental conditions for a given product.

Correct AnswerverifiedShow Answer

The quality function deployment matrices are often referred to as the "house of quality" because, when completed, they "house" all of the customer's quality requirements.

Correct AnswerverifiedShow Answer

Applied research has the objective of achieving commercial applications for new ideas.

Correct AnswerverifiedShow Answer

A house of quality is achieved when no department in a single location has more than 15 percent rejects.

Correct AnswerverifiedShow Answer

Excitement characteristics are categories in the _________ model.

Correct AnswerverifiedShow Answer

Which of the following is not a reason for redesigning a product or service?

Correct AnswerverifiedShow Answer

One step that is not part of service blueprinting is:

Correct AnswerverifiedShow Answer

Which of the following statements about CAD is not true?

Correct AnswerverifiedShow Answer

Applied research is the major R&D effort of business organizations because of their desire for commercial applications.

Correct AnswerverifiedShow Answer

Which of the following is not one of the phases of product design and development?

Correct AnswerverifiedShow Answer

Which of the following is not an advantage of standardization?

Correct AnswerverifiedShow Answer

Most of the time what is called product or service design is actually a redesign of an existing product or service.

Correct AnswerverifiedShow Answer

The process of dismantling and inspecting a competitor's product to discover improvements is called reverse engineering.

Correct AnswerverifiedShow Answer

Products or services with a high degree of similarity of features and components are called:

Correct AnswerverifiedShow Answer

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