Question 1

Among users of social networks, 18- to 29-year-olds are more likely to monitor the content of their profile and who has access to it.

Accepted Answer

A) True 
 B)False

Question 2

Communication is _____.

Accepted Answer

A)   speaking or writing so that another is able to comprehend the meaning
B)   interpretation of messages sent via any media
C)   the combined activities of speaking and listening
D)   a process involving only the sender, message, and receiver
E)   the transfer of information and understanding from one person to anotherF) C) and E)
G) C) and D)

Question 3

Formal channels of communication are typically faster than the grapevine.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not a disadvantage of e-mail?

Accepted Answer

A)   emotions often poorly communicated
B)   decrease in other forms of communication, like greetings and conversations
C)   sheer number that must be handled by the average worker
D)   rudeness to use in crowded places
E)   the less connected coworkers feelF) C) and D)
G) B) and E)

Question 5

The source for crowdsourcing is most often _____.

Accepted Answer

A)   executive advisory councils
B)   the online community
C)   boards of directors
D)   professional associations
E)   competitorsF) C) and E)
G) A) and B)

Question 6

Our egos, including pride, self-esteem, and even arrogance, are a barrier to communication.

Accepted Answer

A) True 
 B)False

Question 7

Noise is any disturbance that interferes with the transmission of a message and it can occur in any medium.

Accepted Answer

A) True 
 B)False

Question 8

The greater the use of e-mail within an organization, the less connected coworkers feel.

Accepted Answer

A) True 
 B)False

Question 9

The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is _____.

Accepted Answer

A)   using file-sharing services
B)   hiring ethical employees
C)   using prevention techniques like strong passwords
D)   creating a well-funded IT department
E)   minimizing turnoverF) A) and E)
G) A) and C)

Question 10

The average speaker communicates about ______ as many words as the average listener can process.

Accepted Answer

A)   just
B)   half
C)   one-fourth
D)   twice
E)   four timesF) A) and E)
G) A) and D)

Question 11

Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.

Accepted Answer

A) True 
 B)False

Question 12

Define and describe how noise can occur and disrupt the communication process.

Accepted Answer

The entire communication process can be ...

Question 13

Teleworking is more common for jobs that involve intense concentration and limited interruptions.

Accepted Answer

A) True 
 B)False

Question 14

Using video and audio links along with computers to allow people at different locations to see, hear, and talk with each other is called _____.

Accepted Answer

A)   telecommuting
B)   collaborative computing
C)   audioconferencing
D)   telecollaborating
E)   videoconferencingF) C) and E)
G) C) and D)

Question 15

The right of people to reveal information about themselves is known as privacy.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is appropriate for workplace e-mail?

Accepted Answer

A)   jokes
B)   complicated topics
C)   trimming of the sender's e-mail when replying
D)   informality and grammar errors
E)   sensitive personal issuesF) A) and C)
G) C) and D)

Question 17

Time-zone differences are physical barriers to communication.

Accepted Answer

A) True 
 B)False

Question 18

Research finds that reducing an organization's travel budget increases its revenue and profitability.

Accepted Answer

A) True 
 B)False

Question 19

Jargon is terminology specific to a particular profession or group.

Accepted Answer

A) True 
 B)False

Question 20

The introduction to a business speech should _____.

Accepted Answer

A)   get right to the point
B)   contain at least one joke
C)   contain a phrase like "I'm honored to be here"
D)   contain significant details of the presentation
E)   contain an unrelated story to catch the interest of the audienceF) B) and E)
G) All of the above

Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

Which of the following is appropriate for workplace e-mail?

Correct AnswerverifiedShow Answer

The source for crowdsourcing is most often _____.

Correct AnswerverifiedShow Answer

Jargon is terminology specific to a particular profession or group.

Correct AnswerverifiedShow Answer

Time-zone differences are physical barriers to communication.

Correct AnswerverifiedShow Answer

Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.

Correct AnswerverifiedShow Answer

The introduction to a business speech should _____.

Correct AnswerverifiedShow Answer

Communication is _____.

Correct AnswerverifiedShow Answer

Which of the following is not a disadvantage of e-mail?

Correct AnswerverifiedShow Answer

Teleworking is more common for jobs that involve intense concentration and limited interruptions.

Correct AnswerverifiedShow Answer

The average speaker communicates about ______ as many words as the average listener can process.

Correct AnswerverifiedShow Answer

Among users of social networks, 18- to 29-year-olds are more likely to monitor the content of their profile and who has access to it.

Correct AnswerverifiedShow Answer

The greater the use of e-mail within an organization, the less connected coworkers feel.

Correct AnswerverifiedShow Answer

Our egos, including pride, self-esteem, and even arrogance, are a barrier to communication.

Correct AnswerverifiedShow Answer

Using video and audio links along with computers to allow people at different locations to see, hear, and talk with each other is called _____.

Correct AnswerverifiedShow Answer

The right of people to reveal information about themselves is known as privacy.

Correct AnswerverifiedShow Answer

Noise is any disturbance that interferes with the transmission of a message and it can occur in any medium.

Correct AnswerverifiedShow Answer

Research finds that reducing an organization's travel budget increases its revenue and profitability.

Correct AnswerverifiedShow Answer

Formal channels of communication are typically faster than the grapevine.

Correct AnswerverifiedShow Answer

The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is _____.

Correct AnswerverifiedShow Answer

Define and describe how noise can occur and disrupt the communication process.

Correct AnswerverifiedThe entire communication process can be ...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The entire communication process can be ...
View Answer