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Exam 5: Planning: The Foundation of Successful Management

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Question 1

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Elite Coffee and Bakery,a café that offers a relaxing environment to enjoy quality coffees,teas,soups,and other menu items,has a poster in the front of its restaurants that reads,"We will always provide a quality product to help our customers better meet the challenges of their day and always take the time to offer caring service one person at a time." This statement is Elite's ___.

A) belief statement
B) goals pact
C) mission statement
D) code of ethics
E) management pledge

F) A) and B)
G) A) and C)

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Question 2

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When top-management commitment to MBO is high,the average gain in productivity is above average,and when upper management commitment is low,the average gain in productivity is low.

A) True
B) False

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Question 3

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A standing plan that outlines the response to particular problems or circumstances is a(n)

A specific commitment to achieve a measurable result within a stated period of time is a _____.

The process for motivating employee performance in which the manager and employee jointly set objectives for the employee,the manager develops action plans,the manager and employee periodically review the employee's performance,and the manager makes a performance appraisal and rewards the employee according to results is known as ____.

The planning/control cycle has two planning steps: make the plan and carry out the plan.

The upper-level managers of Synergy Technology are meeting for the week to look at the long-term company goals and overall direction of the organization.The CEO has expressed her concern over the economy and has told her managers to look closely at the environment outside the organization before making decisions and to be future oriented.In this meeting,top managers of Synergy are _____.

A business plan is a management tool that contains a list of the competition,along with the competitors' product strengths and prices.

When Holiday Inn Express stated that the organization strives to "be the primary source of hospitality in the communities" it serves by providing its customers "the best possible experience and by being good neighbors," this is a code of ethics.

When employees are hired by ABC Industries,the HR manager tells all new hires that their workplace does not allow swearing or dirty jokes.This specific detail is an example of a policy.

The profits of ABC Grocery have dropped significantly over the last several months.After investigating,the owner realizes that the store is moving in the wrong direction in many departments,so there needs to be greater focus by management.This is an example of how an organization can progress in the wrong direction with ____.

Corporate has decided that each of the store managers needs to develop clear goals for next year on how to increase revenue,cash flow,and market share.Geoff,like the other store managers,is also required to develop a specific plan of action on how he plans to accomplish these objectives in his local market.This is an example of an operating plan.

Prior to opening her new restaurant,Nia is determining what items to offer on the menu,the anticipated profits and expenses,the tasks of various employees,and how those jobs will be handled.Nia is writing her ____.

Plans developed for activities that are not likely to be repeated in the future,such as plans for programs or projects,are _____.

Tactical goals,a type of strategic goal,are determined by and for nonmanagerial employees as part of the MBO process to help employees achieve organizational goals.

Research suggests that when writing out and achieving a person's biggest goals,it is important to make a concrete plan,break goals into manageable bites,and seek social support.

A goal is also known as a(n) ____.

The upper management of a large national retail grocery store has passed along the new goals of improving customer service to the district managers.At this point,the district managers need to determine how the stores in their district will achieve top management's goal with the given resources during the next 6 to 24 months.This type of planning is known as ____.

Like planning,goals are arranged in a hierarchy known as a means-end chain because in the chain of management,the accomplishment of high-level goals is the means leading to the accomplishment of low-level goals or ends.

The top management of Tasty Foods,a food distribution company,has set strategic goals of increasing organizational market share and also decreasing corporate costs over the next three years.Greg,a division manager for Tasty Foods,has looked at his resources,and decided how his division can contribute to the two strategic goals set by upper management.These types of objectives set by Greg are _____.