Question 1

Supervisors are responsible for operational control.

Accepted Answer

A) True 
 B)False

Question 2

One way to improve productivity is to offer less flextime.

Accepted Answer

A) True 
 B)False

Question 3

A(n) ______ budget projects what an organization will create in goods and services,what financial resources are needed,and what income is expected.

Accepted Answer

A)  expense
B)  revenue
C)  operating
D)  cash
E)  cash flowF) A) and B)
G) B) and E)

Question 4

Debt management ratios indicate the degree to which an organization can meet its short-term financial obligations.

Accepted Answer

A) True 
 B)False

Question 5

Twice daily,factory workers at Mountain CopperWorks select random samples from the production runs and test them for quality,rejecting runs if too many samples fall outside a standard range of acceptability.These workers are engaged in statistical process control.

Accepted Answer

A) True 
 B)False

Question 6

The three levels of control are strategic,tactical,and corrective.

Accepted Answer

A) True 
 B)False

Question 7

If a manager decreases the efficiency of labor and makes no improvements to the efficiency of capital,an increase in productivity will result.

Accepted Answer

A) True 
 B)False

Question 8

Undue emphasis on reports can lead even to falsification of data.

Accepted Answer

A) True 
 B)False

Question 9

A markdown on certain grocery store items that results in a rush of customer demand for those products is an example of the use of control systems to detect opportunities,such as reducing prices for similar items.

Accepted Answer

A) True 
 B)False

Question 10

Traditional financial measures improve customer satisfaction,quality,and employee motivation.

Accepted Answer

A) True 
 B)False

Question 11

Standards are best measured when they are _____.

Accepted Answer

A)  broad
B)  quantifiable
C)  narrow
D)  efficient
E)  ethicalF) D) and E)
G) C) and D)

Question 12

Control systems cannot help managers anticipate,monitor,and react to environmental changes and uncertainties.

Accepted Answer

A) True 
 B)False

Question 13

A principle of Deming management is that quality should be aimed at meeting the needs and expectations of the ultimate user.

Accepted Answer

A) True 
 B)False

Question 14

One characteristic of incremental budgeting is that it _____.

Accepted Answer

A)  allows comparison using various units,like labor hours and dollars
B)  is flexible toward changing environmental demands
C)  allows easy comparison of different departments doing different activities
D)  locks managers into stable spending arrangements
E)  requires more time from managers than zero-based budgetingF) All of the above
G) B) and E)

Question 15

Internal process is one of the four indicators used in the balanced scorecard.

Accepted Answer

A) True 
 B)False

Question 16

Controls allow top management to decentralize decision-making at lower levels within the organization.

Accepted Answer

A) True 
 B)False

Question 17

Recent productivity growth is likely the result of organizations' huge investment in information technology like computers,the Internet,other telecommunications advances,and computer-guided production line improvements.

Accepted Answer

A) True 
 B)False

Question 18

When performance exceeds the standards set in the control systems,managers should give rewards.

Accepted Answer

A) True 
 B)False

Question 19

Some managers use _____,which provides four indicators with which organizations can set goals and measure performance.

Accepted Answer

A)  a strategic map
B)  the balanced scorecard
C)  measurement management
D)  a strategic scorecard
E)  evidence-based managementF) A) and B)
G) A) and C)

Question 20

TQM assumes that continuous improvement must be an everyday matter and that no improvement is too small.

Accepted Answer

A) True 
 B)False

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

TQM assumes that continuous improvement must be an everyday matter and that no improvement is too small.

Correct AnswerverifiedShow Answer

One way to improve productivity is to offer less flextime.

Correct AnswerverifiedShow Answer

Debt management ratios indicate the degree to which an organization can meet its short-term financial obligations.

Correct AnswerverifiedShow Answer

When performance exceeds the standards set in the control systems,managers should give rewards.

Correct AnswerverifiedShow Answer

A markdown on certain grocery store items that results in a rush of customer demand for those products is an example of the use of control systems to detect opportunities,such as reducing prices for similar items.

Correct AnswerverifiedShow Answer

Standards are best measured when they are _____.

Correct AnswerverifiedShow Answer

Recent productivity growth is likely the result of organizations' huge investment in information technology like computers,the Internet,other telecommunications advances,and computer-guided production line improvements.

Correct AnswerverifiedShow Answer

Traditional financial measures improve customer satisfaction,quality,and employee motivation.

Correct AnswerverifiedShow Answer

A principle of Deming management is that quality should be aimed at meeting the needs and expectations of the ultimate user.

Correct AnswerverifiedShow Answer

Some managers use _____,which provides four indicators with which organizations can set goals and measure performance.

Correct AnswerverifiedShow Answer

Supervisors are responsible for operational control.

Correct AnswerverifiedShow Answer

Internal process is one of the four indicators used in the balanced scorecard.

Correct AnswerverifiedShow Answer

If a manager decreases the efficiency of labor and makes no improvements to the efficiency of capital,an increase in productivity will result.

Correct AnswerverifiedShow Answer

Undue emphasis on reports can lead even to falsification of data.

Correct AnswerverifiedShow Answer

One characteristic of incremental budgeting is that it _____.

Correct AnswerverifiedShow Answer

Twice daily,factory workers at Mountain CopperWorks select random samples from the production runs and test them for quality,rejecting runs if too many samples fall outside a standard range of acceptability.These workers are engaged in statistical process control.

Correct AnswerverifiedShow Answer

A(n) ______ budget projects what an organization will create in goods and services,what financial resources are needed,and what income is expected.

Correct AnswerverifiedShow Answer

Control systems cannot help managers anticipate,monitor,and react to environmental changes and uncertainties.

Correct AnswerverifiedShow Answer

Controls allow top management to decentralize decision-making at lower levels within the organization.

Correct AnswerverifiedShow Answer

The three levels of control are strategic,tactical,and corrective.

Correct AnswerverifiedShow Answer

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