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What is one of the most common ways a company can decrease supplier power?


A) Charge lower prices.
B) Charge higher prices.
C) Use MIS to find and create alternative products.
D) Companies cannot impact supplier power.

E) B) and D)
F) C) and D)

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Information is data converted into a meaningful and useful context.The truth about information is that its value is only as good as the people who use it.People using the same information can make different decisions depending on how they interpret or analyze the information.

A) True
B) False

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Who is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses?


A) Chief Knowledge Officer (CKO) .
B) Chief Security Office (CSO) .
C) Chief Technology Officer (CTO) .
D) Chief Information Officer (CIO) .

E) A) and D)
F) A) and C)

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The information age is the present time,during which infinite quantities of facts are widely available to anyone who can use a computer.

A) True
B) False

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The accounting and finance departments primarily use monetary data.

A) True
B) False

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Which of the following is included in Porter's Five Forces Model?


A) Loyalty expenses.
B) Supply chain management.
C) The power of competitors.
D) Systems thinking.

E) None of the above
F) B) and D)

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When evaluating the value chain,all of the following are included in the primary value activities except:


A) Inbound activities.
B) Operations.
C) Service.
D) MIS development.

E) A) and B)
F) C) and D)

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Which of the following represents the types of data commonly found in the accounting department?


A) Monetary data.
B) Technology data.
C) Production data.
D) Employee data.

E) A) and B)
F) A) and C)

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When reviewing Porter's value chain analysis,which of the below provides customer support after the sale of goods and services?


A) Inbound logistics.
B) Outbound logistics.
C) Operations.
D) Service.

E) None of the above
F) A) and C)

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The threat of substitute products or services refers to the power of competitors to enter a new market.

A) True
B) False

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What are services?


A) Material items or products that customer's will buy to satisfy a want or need.
B) Tasks performed by people that customer's will buy to satisfy a want or need.
C) The process where a business takes raw materials and processes them or converts them into a finished product for its goods or services.
D) The rate at which goods and services are produced based upon total output given total inputs.

E) A) and B)
F) B) and C)

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The Chief Security Officer is responsible for ensuring the __________ of business systems and developing strategies and safeguards against attacks by hackers and viruses.

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The __________ department tracks strategic financial issues including money,banking,credit,investments,and assets.

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MIS can add value to both primary activities and support activities in the value chain.Which of the following is not an example of a company adding value by the use of MIS in a primary activity?


A) Scottrade Corp.creating an online system for employees to track paychecks,benefits,wellness rewards program,and other employee benefit items.
B) A system for the sales and marketing departments to track specific sales targets and follow up processes.
C) An easy electronic survey,similar to the survey monkey,to be sent to the customer right after a service was completed.
D) Royal Crest Dairy using their custom order and delivery system through an easily accessible Web portal for the customer to track delivery status.

E) None of the above
F) B) and D)

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Which of the following is not a core driver of the information age?


A) Information.
B) Knowledge.
C) Fact.
D) Data.

E) B) and C)
F) A) and D)

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Choosing not to fire a sales representative who is underperforming knowing that person is experiencing family problems is a form of knowledge.

A) True
B) False

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Your boss,Tom Repicci,has asked you to analyze the airline industry using Porter's three generic strategies.Which of the following companies are using a cost leadership strategy?


A) Southwest,Horizon,Frontier,JetBlue.
B) British Airways,Singapore Airlines,Virgin Atlantic.
C) Sky Taxi - a rent by the hour personal plane service.
D) All of the above.

E) A) and C)
F) B) and C)

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If you were thinking about a home theater system which of the following represents the process?


A) The DVD player,DVD movie,speakers,TV,and electricity.
B) Playing the movie including the audio through the speakers and the video on the TV.
C) A message stating that the disk is dirty and cannot be played.
D) Spinning the disk to play,pause,rewind,or fast forward.

E) B) and C)
F) A) and C)

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Your boss,Kerry Miller,has asked you to analyze the soft drink industry using Porter's five forces model.Which of the following represents buyer power in the soft drink industry?


A) Pepsi requires stores that carry Pepsi products to commit to minimum orders of 1,000 cases.
B) Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store.
C) Zevia Natural Diet Soda begins selling directly over the Internet.
D) Vitamin water,fruit juice,coffee.
E) Coke and Pepsi submit bids to the owner of a football stadium for the exclusive sale of their products during games.

F) A) and E)
G) A) and C)

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The age we live in has infinite quantities of facts that are widely available to anyone who can use a computer.What age is this statement referring to?


A) Data age.
B) Information age.
C) Business intelligence age.
D) All of the above.

E) B) and C)
F) None of the above

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