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Exam 4: Decisions-Processes

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Question 31

True/False

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Digital dashboards offer consolidation,drill-down and slice-and-dice capabilities.

A) True
B) False

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Question 32

Multiple Choice

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Which of the following represents the top-down (executives to analysts) organisational levels of information technology systems?

A) TPS,DSS,EIS
B) DSS,TPS,EIS
C) EIS,DSS,TPS
D) None of these,it varies from organisation to organisation

E) All of the above
F) A) and B)

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Question 33

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Review the below list of key terms and determine which one typically occurs during operational business process improvement.

Explain the importance of decision making for managers at each of the three primary organisation levels along with the associated decision characteristics.

Classify the different operational support systems,managerial support systems and strategic support systems,and explain how managers can use these systems to make decisions and gain competitive advantages.

Which of the following represents a business process you would find in the operations management department?

Drew Savage is an MIS manager for an international consulting firm.Drew travels to different European countries where he implements news response tracking systems.Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station,as well as the speed and accuracy of content posted on numerous websites and social media sites.What type of metrics is Drew using to measure his system?

Unstructured decisions occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice.

As the product manager for the eatery division at Whole Foods,Jerry is responsible for analysing sales data to help him manage his team.Today Jerry is analysing his data using aggregation techniques allowing him to see simple roll-ups to complex groupings of interrelated information.Which of the following common digital dashboard capabilities is Jerry using to analyse his department's success?

What is the process of learning from ecosystems and adapting their characteristics to human and organisation situations?

Which of the below examples indicates when the time is right to initiate a business process change?

Which of the below would you include as decisions and responsibilities typically found at the managerial level of a company?

BPM systems include advanced features such as enhanced process modelling,simulation,execution and monitoring,providing a high level of flexibility,while reducing costs.

A neural network is a category of efficiency metrics where it attempts to measure the way the human brain works.

What is the difference between customer-facing processes and business-facing processes?

What must managers be able to do to compete in today's global marketplace?

What is the difference between the As-Is process model and the To-Be process model?

Business process re-engineering is the analysis and redesign of workflow within and between enterprises.

A business management system is a graphic description of a process,showing the sequence of process tasks,which is developed for a specific purpose and from a selected viewpoint.

Review the below statements.Which one does not represent an example of a structured decision?