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Exam 8: Learning and Decision Making

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Question 1

Multiple Choice

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The knowledge and skills that distinguish specialists from novices is referred to as:

A) motivation.
B) expertise.
C) heuristic.
D) inspiration.
E) rationale.

F) A) and B)
G) A) and C)

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verified

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Question 2

True/False

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Framing is the tendency to judge things erroneously based on a reference that is near to them.

A) True
B) False

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False

Question 3

Multiple Choice

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Mark is a new hire at Blue Bay Technologies in Florida. His work involves creating technology-enabled business solutions for clients from various states. Mark's work gets evaluated and rewarded at the end of each month. This is an example of _____ reinforcement.

Albert is the manager of a large retail store, with the authority to hire employees. The store does not have a specialized human resource executive, and Albert himself conducts selection interviews. Albert has not received any training on selection and recruitment. Albert selected an applicant only because he displayed personality traits similar to one of his best performers. Identify the bias facing Albert in this case.

Which of these occurs when an unwanted outcome follows an unwanted behavior?

Escalation of commitment refers to the decision to continue to follow a failing course of action.

Research shows that the difference between experts and novices is almost always a function of intelligence as opposed to the more popular view that learning makes the difference.

Identify and explain the two methods that employees can use to make decisions.

Tacit knowledge is the kind of information that can be easily communicated during training sessions or using written manuals.

Edgar has a habit of telling jokes during meetings. Others laugh, but it really does slow down the meetings. Josh, Edgar's manager, has asked other meeting members to refrain from laughing when Edgar tells a joke in future meetings. Josh is hoping Edgar will stop wasting time with the jokes. Josh is using extinction to change Edgar's behavior.

Andrew is under a lot of time pressure to make a decision. As a result, he chooses the first acceptable solution without considering any more possibilities. Andrew has engaged in satisficing behavior.

Projection bias causes problems in decision making because it limits our ability to develop appropriate criteria for a decision and evaluate decisions carefully.

The belief that others think, feel, and act the same way as you do refers to:

The workers at Snack Time are always on their feet and do not take extra long breaks because their supervisor, Mr. Dan, pays surprise visits to the production department. This practice helps the firm exceed performance targets. Mr. Dan practices which of the following reinforcement schedules?

Perception is the process of selecting, organizing, storing, and retrieving information about the environment.

Which of these occurs when the knowledge, skills, and behaviors used on the job are maintained by the learner once training ends and generalized to the workplace once the learner returns to the job?

Compare and contrast rational decision making and bounded rationality.

People with _______ focus on demonstrating their capabilities so that others will think favorably of them.

To be effective, positive reinforcement should necessarily be in the form of material rewards.

Nicole has spent weeks studying the manuals in order to take the Lieutenant's exam. She has gained a great deal of ______ knowledge but little, if any, ______ knowledge from her studies.