Question 1

Marie, the department manager at Verve, Inc., has been working in the position for five years. Marie starts every Monday morning with a 60-minute department meeting where each member in the department gets five minutes to report progress; share stories of success and failure; and seek general input, advice, and information. Jeremy is responsible for sharing an anecdote, an account, or a legend about the company for every first Monday of the month to keep everyone reminded of where they work and what is important. Marie has created the workplace for her department in a totally open forum. There are no walls or cubicles, and everyone-including Marie-is in one open room. Marie has created a skull with a victory flag on its forehead as her department's corporate logo, representing the "victory or die trying" motto for her group. The group has succeeded in achieving some exceptional results in the past two years.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following represents the first stage in the socialization process?

Accepted Answer

A)   Attrition
B)   Anticipatory
C)   Encounter
D)   Adaptation
E)   UnderstandingF) B) and E)
G) A) and D)

Question 3

Organizations that have successfully created a _____ culture have been shown to change employee attitudes and behaviors toward customers.

Accepted Answer

A)   service
B)   mercenary
C)   safety
D)   fragmented
E)   creativityF) A) and B)
G) C) and D)

Question 4

In organizations with mercenary cultures, we tend to find _____ sociability and _____ solidarity.

Accepted Answer

A)   moderate; low
B)   low; high
C)   high; low
D)   high; moderate
E)   moderate; moderateF) A) and B)
G) All of the above

Question 5

Explain the customer service culture and its advantages.

Accepted Answer

Many organizations try to create a custo...

Question 6

Which of the following tactics is designed to encourage adaptation to the organization's culture?

Accepted Answer

A)   Use no examples of what an employee is supposed to be like.
B)   Constantly remind newcomers that they are now part of a group and that this new group helps define who they are.
C)   Allow newcomers to interact with current employees while they are being oriented.
D)   Allow organizational membership regardless of whether or not any specific requirements have been met.
E)   Orient new employees by themselves.F) C) and D)
G) B) and D)

Question 7

The socialization process ends once the employee starts handling the job all by him- or herself.

Accepted Answer

A) True 
 B)False

Exam 16: Organizational Culture

Explain the customer service culture and its advantages.

Correct Answer
verified
Many organizations try to create a custo...
View Answer

Which of the following tactics is designed to encourage adaptation to the organization's culture?

Correct Answer
verified

Organizations that have successfully created a _____ culture have been shown to change employee attitudes and behaviors toward customers.

Correct Answer
verified

In organizations with mercenary cultures, we tend to find _ sociability and _ solidarity.

Correct Answer
verified

Correct Answer
verified

Which of the following represents the first stage in the socialization process?

Correct Answer
verified

The socialization process ends once the employee starts handling the job all by him- or herself.

Correct Answer
verified

Exam 16: Organizational Culture

Explain the customer service culture and its advantages.

Correct AnswerverifiedMany organizations try to create a custo...View AnswerShow Answer

Which of the following tactics is designed to encourage adaptation to the organization's culture?

Correct AnswerverifiedShow Answer

Organizations that have successfully created a _____ culture have been shown to change employee attitudes and behaviors toward customers.

Correct AnswerverifiedShow Answer

In organizations with mercenary cultures, we tend to find _____ sociability and _____ solidarity.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following represents the first stage in the socialization process?

Correct AnswerverifiedShow Answer

The socialization process ends once the employee starts handling the job all by him- or herself.

Correct AnswerverifiedShow Answer

Correct Answer
verified
Many organizations try to create a custo...
View Answer

Correct Answer
verified

Correct Answer
verified

In organizations with mercenary cultures, we tend to find _ sociability and _ solidarity.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified