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In a SWOT analysis,which of the following could you discover as potential internal strengths (helpful) ?


A) Cost advantages
B) Damaged reputation
C) New markets
D) Competitor issues

E) All of the above
F) C) and D)

Correct Answer

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Which activities belong in the Operations Management department?


A) Records,measures,and reports monetary transactions
B) Manages the process of converting or transforming resources into goods or services
C) Supports the sales by planning,pricing,and promoting goods or services is marketing
D) Maintains policies,plans,and procedures for the effective management of employees

E) A) and D)
F) C) and D)

Correct Answer

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Which of the following represents the types of data commonly found in the Operations Management department?


A) Monetary data
B) Payroll data
C) Production data
D) Employee data

E) B) and C)
F) A) and D)

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The information age is the present time,during which infinite quantities of facts are widely available to anyone who can use a computer.

A) True
B) False

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Cheryl Steffan is the Operations Manager for Nature's Bread Company,which specializes in providing natural products for health conscious individuals.Cheryl is responsible for compiling,analyzing,and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day.Which of the following is an example of a piece of data Cheryl would be using to successfully perform her job?


A) Craig Newmark is customer number 15467.
B) Compare the costs of supplies including energy over the last five years to determine the best-selling product by month.
C) Best-selling product by day.
D) Best-selling product changes when Tony,the best baker,is working.

E) None of the above
F) A) and D)

Correct Answer

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Which of the following evaluates a project's position?


A) SWOT Analysis
B) The Five Forces Model
C) Value Chain Analysis
D) Three Generic Strategies

E) C) and D)
F) None of the above

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There are many different stakeholders found in an organization with common business interests.Depending on the stakeholder's perspective,the business strategy can change.Which of the following is not a main concern for shareholders/investors?


A) Maximize profits
B) Grow market share
C) Job security
D) High return on investment

E) A) and D)
F) A) and C)

Correct Answer

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Who is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses?


A) Chief knowledge officer (CKO)
B) Chief security office (CSO)
C) Chief technology officer (CTO)
D) Chief information officer (CIO)

E) B) and D)
F) A) and C)

Correct Answer

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What is a competitive advantage?


A) A product that an organization's customers place a lesser value on than similar offerings from a competitor
B) A feature of a product or service on which customers place a lesser value than they do on similar offerings from a supplier
C) A service that an organization's customers place a lesser value on than similar offerings from a supplier
D) A feature of a product or service on which customers place a greater value than they do on similar offerings from competitors

E) B) and C)
F) All of the above

Correct Answer

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Decreasing customer loyalty,increasing costs,and decreasing sales are all examples of business strategies.

A) True
B) False

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The business decisions made by the Marketing department include promotional data,sales data,and advertising data.

A) True
B) False

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What is included in a SWOT analysis?


A) Strengths,weaknesses,organizations,and technology
B) Strengths,weaknesses,opportunities,and threats
C) Success,willingness,opportunities,and technology
D) Success,weaknesses,organizations,and threats

E) B) and C)
F) C) and D)

Correct Answer

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The department within a company that supports the sales by planning,pricing,and promoting goods or services is called ___________.


A) Sales
B) Operations Management
C) Accounting
D) Marketing

E) B) and D)
F) A) and C)

Correct Answer

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Which of the following is not a technology company but used technology to revamp the business process of renting videos?


A) Netflix
B) Dell
C) Zappos
D) Amazon

E) A) and B)
F) A) and C)

Correct Answer

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Which of the following is considered a good?


A) Cars
B) Teaching
C) Waiting tables
D) All of these choices

E) A) and C)
F) A) and B)

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What is buyer power?


A) The ability of buyers to affect the price they must pay for an item
B) The suppliers' ability to influence the prices they charge for supplies (including materials,labor,and services)
C) High when it is easy for new competitors to enter a market and low when there are significant entry barriers to joining a market
D) High when there are many alternatives to a product or service and low when there are few alternatives from which to choose

E) A) and B)
F) A) and C)

Correct Answer

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Cooking a patty and putting the ingredients together are included in which category of making a hamburger?


A) Input
B) Process
C) Output
D) All of these choices

E) A) and B)
F) A) and C)

Correct Answer

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Cody Osterman holds an executive position at Trek Enterprises.His role is the newest senior executive position at the organization.He has advised the company on privacy procedures and processes,and has initiated a training program for employees about the privacy policy,customer confidentiality,and data security.Based on this description,what position does Cody hold at Trek Enterprises?


A) Chief information officer (CIO)
B) Chief security officer (CSO)
C) Chief data officer (CDO)
D) Chief privacy officer (CPO)

E) B) and D)
F) A) and C)

Correct Answer

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Which of the following are included as potential internal strengths in a SWOT analysis that are helpful to an organization?


A) Core competencies,market leaders,cost advantages,excellent management
B) Lack of strategic direction,obsolete technologies,lack of managerial talent,outdated product line
C) Expanded product line,increase in demand,new markets,new regulations
D) New entrants,substitute products,shrinking markets,costly regulatory,requirements

E) None of the above
F) B) and C)

Correct Answer

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Cheryl Steffan is the Operations Manager for Nature's Bread Company,which specializes in providing natural products for health conscious individuals.Cheryl is responsible for compiling,analyzing,and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day.Which of the following is an example of knowledge that Cheryl would be using to successfully perform her job?


A) Craig Newmark is customer number 15467.
B) Flour Power is supplier number 8745643.
C) Best-selling product by day.
D) Best-selling product changes when Tony the best baker is working.

E) B) and D)
F) C) and D)

Correct Answer

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