Question 1

Which of the following represents an internal KPI that indicates the earning power of a project?

Accepted Answer

A)  Market share
B)  Return on intelligent
C)  Sensitivity analysis
D)  Return on investmentE) A) and D)
F) All of the above

Question 2

Which of the following should a business follow for success?

Accepted Answer

A)  Technology choices should drive business processes.
B)  Business processes should drive technology choices.
C)  Technology choices should drive business strategies and goals.
D)  All of these, depending on the industry.E) A) and C)
F) A) and B)

Question 3

A(n) ___________ is a simplified representation or abstraction of reality.

Accepted Answer

The answer of A(n) ___________ is a simplified representation or...

Question 4

Which of the following represents the top-down (executives to analysts)  organizational levels of information technology systems?

Accepted Answer

A)  TPS, DSS, EIS
B)  DSS, TPS, EIS
C)  EIS, DSS, TPS
D)  None of these, it varies from organization to organization.E) A) and D)
F) A) and C)

Question 5

Which of the following is not included in the decision-making process?

Accepted Answer

A)  Data collection
B)  Solution benchmarking
C)  Solution generation
D)  Solution testE) None of the above
F) A) and D)

Question 6

_________ focuses on the extent to which an organization is using its resources in an optimal way.

Accepted Answer

The answer of _________ focuses on the extent to which...

Question 7

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Accepted Answer

A) True 
 B)False

Question 8

The president and vice president of a company are typically found in the _______________ level of the business structure.

Accepted Answer

The answer of The president and vice president of a...

Question 9

Which of the following is an example of an intelligent system?

Accepted Answer

A)  The Firefighter Robot that can extinguish flames at chemical plants
B)  Shell Oil's Smart Pump robot that pumps gas for the customer
C)  A robot that cleans and sweeps at a local airport
D)  All of theseE) A) and C)
F) B) and C)

Question 10

The proportion of the market that a firm captures is called market share.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following represent the four main DSS analysis techniques outlined in the chapter?

Accepted Answer

A)  What-if analysis, sensitivity analysis, goal-seeking analysis, optimization analysis
B)  Workflow analysis, sensitivity analysis, growth analysis, organizational analysis
C)  What-if analysis, structured analysis, goal-seeking analysis, optimization analysis
D)  What-if analysis, sensitivity analysis, growth analysis, organizational analysisE) A) and B)
F) A) and C)

Question 12

As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team.Today, Jerry is analyzing his data using aggregation techniques allowing him to see simple roll-ups to complex groupings of interrelated information.Which of the following common digital dashboard capabilities is Jerry using to analyze his departments success?

Accepted Answer

A)  Slice-and-dice
B)  Competitive tables
C)  Drill-down
D)  ConsolidationE) A) and D)
F) All of the above

Question 13

Which of the following is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

Accepted Answer

A)  Intelligent agent
B)  Executive agent
C)  Expert agent
D)  Modeling systemE) None of the above
F) A) and D)

Question 14

Which of the following describes the efficiency MIS metric of throughput?

Accepted Answer

A)  The number of hours a system is available for users
B)  The time it takes to respond to user interactions such as a mouse click
C)  The amount of information that can travel through a system at any point in time
D)  The ease with which people perform transactions and/or find informationE) A) and C)
F) All of the above

Question 15

Which of the following is a customer-facing process?

Accepted Answer

A)  Communicating with customers
B)  Strategic goal setting
C)  Providing performance feedback and rewards
D)  Purchasing raw materialsE) C) and D)
F) All of the above

Question 16

When evaluating the six-step decision making process, what occurs during the solution selection step?

Accepted Answer

A)  The process will begin again if the decisions made were incorrect.
B)  The problem is defined as clearly and precisely as possible.
C)  The details are presented of every solution possible, including ideas that seem far-fetched.
D)  The solution that best solves the problem is selected.E) A) and B)
F) None of the above

Question 17

Decision making at the executive or strategic level require business intelligence and knowledge to support the uncertainty and complexity of the business.What is a specialized DSS that supports senior-level executives and unstructured decisions requiring judgment, evaluation, and insight?

Accepted Answer

A)  OLTP
B)  Executive information system (EIS) 
C)  Transaction support system (TSS) 
D)  Decision support system (DSS) E) All of the above
F) B) and C)

Question 18

Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.

Accepted Answer

Being able to sort, calculate, analyze, ...

Question 19

What is the analysis and redesign of workflow within and between enterprises?

Accepted Answer

A)  Critical success factors (CSFs) 
B)  Benchmarking metrics
C)  Business process reengineering (BPR) 
D)  Decision support interfaces (DSI) E) A) and D)
F) All of the above

Question 20

What is the difference between customer-facing processes and business-facing processes?

Accepted Answer

A)  Business-facing processes are front-office processes, and customer-facing processes are back-office processes.
B)  Customer-facing processes are front-office processes, and business-facing processes are back-office processes.
C)  Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes.
D)  Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes.E) A) and C)
F) B) and C)

Exam 2: Decision and Processes: Value Driven Business

Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems?

Correct Answer
verified

Which of the following is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

Correct Answer
verified

_________ focuses on the extent to which an organization is using its resources in an optimal way.

Correct Answer
verified

Which of the following represents an internal KPI that indicates the earning power of a project?

Correct Answer
verified

Which of the following is a customer-facing process?

Correct Answer
verified

When evaluating the six-step decision making process, what occurs during the solution selection step?

Correct Answer
verified

Which of the following is not included in the decision-making process?

Correct Answer
verified

Correct Answer
verified

Which of the following should a business follow for success?

Correct Answer
verified

What is the difference between customer-facing processes and business-facing processes?

Correct Answer
verified

Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.

Correct Answer
verified
Being able to sort, calculate, analyze, ...
View Answer

Decision making at the executive or strategic level require business intelligence and knowledge to support the uncertainty and complexity of the business.What is a specialized DSS that supports senior-level executives and unstructured decisions requiring judgment, evaluation, and insight?

Correct Answer
verified

The president and vice president of a company are typically found in the _______________ level of the business structure.

Correct Answer
verified

A(n) ___________ is a simplified representation or abstraction of reality.

Correct Answer
verified

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Correct Answer
verified

Which of the following is an example of an intelligent system?

Correct Answer
verified

What is the analysis and redesign of workflow within and between enterprises?

Correct Answer
verified

Which of the following describes the efficiency MIS metric of throughput?

Correct Answer
verified

The proportion of the market that a firm captures is called market share.

Correct Answer
verified

Which of the following represent the four main DSS analysis techniques outlined in the chapter?

Correct Answer
verified

Exam 2: Decision and Processes: Value Driven Business

Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems?

Correct AnswerverifiedShow Answer

Which of the following is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

Correct AnswerverifiedShow Answer

_________ focuses on the extent to which an organization is using its resources in an optimal way.

Correct AnswerverifiedShow Answer

Which of the following represents an internal KPI that indicates the earning power of a project?

Correct AnswerverifiedShow Answer

Which of the following is a customer-facing process?

Correct AnswerverifiedShow Answer

When evaluating the six-step decision making process, what occurs during the solution selection step?

Correct AnswerverifiedShow Answer

Which of the following is not included in the decision-making process?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following should a business follow for success?

Correct AnswerverifiedShow Answer

What is the difference between customer-facing processes and business-facing processes?

Correct AnswerverifiedShow Answer

Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.

Correct AnswerverifiedBeing able to sort, calculate, analyze, ...View AnswerShow Answer

Decision making at the executive or strategic level require business intelligence and knowledge to support the uncertainty and complexity of the business.What is a specialized DSS that supports senior-level executives and unstructured decisions requiring judgment, evaluation, and insight?

Correct AnswerverifiedShow Answer

The president and vice president of a company are typically found in the _______________ level of the business structure.

Correct AnswerverifiedShow Answer

A(n) ___________ is a simplified representation or abstraction of reality.

Correct AnswerverifiedShow Answer

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Correct AnswerverifiedShow Answer

Which of the following is an example of an intelligent system?

Correct AnswerverifiedShow Answer

What is the analysis and redesign of workflow within and between enterprises?

Correct AnswerverifiedShow Answer

Which of the following describes the efficiency MIS metric of throughput?

Correct AnswerverifiedShow Answer

The proportion of the market that a firm captures is called market share.

Correct AnswerverifiedShow Answer

Which of the following represent the four main DSS analysis techniques outlined in the chapter?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Being able to sort, calculate, analyze, ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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