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Exam 2: Decision and Processes: Value Driven Business

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Question 1

Multiple Choice

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Review the following key terms.Which one defines an operational decision that involves situations where established processes offer potential solutions?

A) Optimization analysis decision
B) Artificial intelligence decision
C) Structured decision
D) Unstructured decision

E) A) and D)
F) C) and D)

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Question 2

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A business management system is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

A) True
B) False

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Question 3

Multiple Choice

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Which of the following is an important challenge facing managers today?

CSFs and KPIs are two core metrics used to evaluate results and measure the progress of a project for a business.Which of the following represents the acronyms for CSF and KPI?

At the strategic decision-making level, employees develop, control, and maintain core business activities.

When considering the five steps of the order-to-delivery business process, creating campaigns and checking inventory are included in which of the following?

A shopping bot is one of the simplest examples of an intelligent agent.

Which of the following is an incorrect enterprise view of information technology?

________ are baseline values the system seeks to attain.

System _____________ is the number of hours a system is available for use by customers and employees.

___________ analysis occurs when users change the value of one variable repeatedly and observe the resulting changes in other variables.

Transaction processing systems are primarily used to automate business processes.Automation increases efficiency and effectiveness, while reducing head count, which in turn reduces the overall operational _____________.

What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

An optimization analysis finds the optimum value for a target variable by repeatedly changing other variables, subject to specified constraints.What can a manager determine by changing revenue and cost variables in an optimization analysis?

What would managers use to make structured decisions at the operational level?

What is the mathematical method of handling imprecise or subjective information?

What type of measurement is using market share as a KPI?

Which of the following does not represent an example of analytical information?

A neural network is a category of efficiency metrics where it attempts to measure the way the human brain works.

As a manager for your company, some of your responsibilities include measuring metrics and overseeing company strategies.You observe some critical success factors and see large increases in productivity.What would you suspect would be the primary reason for the large increases in productivity?