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Which data types are typically found in the accounting department?


A) promotion data, sales data, advertising data
B) employee data, promotion data, vacation data
C) investment data, monetary data, reporting data
D) transactional data, purchasing data, payroll data, tax data

E) A) and C)
F) B) and C)

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A grilled cheese sandwich is considered the final output of a making-a-sandwich process.

A) True
B) False

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The process of gathering information about the competitive environment, including competitors' plans, activities, and products, to improve a company's ability to succeed is the definition of ___________.


A) feedback
B) information
C) competitive intelligence
D) data

E) B) and C)
F) B) and D)

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Which of the following is considered a good?


A) milk and eggs
B) managing a team
C) selling groceries
D) All of these are correct.

E) B) and C)
F) A) and C)

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The threat of substitute products or services refers to the power of competitors to enter a new market.

A) True
B) False

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_________ refers to devices that connect directly to other devices.


A) Internet of Things
B) Predictive analytics
C) Machine to machine
D) Flat world

E) All of the above
F) A) and D)

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The marketing department supports sales by planning, pricing, and promoting goods or services.

A) True
B) False

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Which of the following is considered a good?


A) cars
B) groceries
C) clothing
D) All of these are correct.

E) C) and D)
F) A) and D)

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The chief privacy officer is responsible for ensuring the ethical and legal use of information within a company.

A) True
B) False

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The chief knowledge officer is responsible for collecting, maintaining, and distributing company knowledge.

A) True
B) False

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Who is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses?


A) Chief Knowledge Officer (CKO)
B) Chief Security Office (CSO)
C) Chief Technology Officer (CTO)
D) Chief Information Officer (CIO)

E) C) and D)
F) A) and B)

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Companies today are successful when they combine the power of the information age with traditional business methods.

A) True
B) False

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What are costs that make customers reluctant to switch to another product or service?


A) support activities
B) switching costs
C) loyalty rewards
D) value chain activities

E) C) and D)
F) A) and D)

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What is a standardized set of activities that accomplishes a specific task?


A) business strategy
B) business outcome
C) business process
D) knowledge process

E) A) and B)
F) B) and D)

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Which of the following represents procurement as part of the support value activities in a value chain analysis?


A) purchases inputs such as raw materials, resources, equipment and supplies
B) applies MIS to processes to add value
C) distributes goods and services to customers
D) promotes, prices, and sells products to customers

E) All of the above
F) None of the above

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Cheryl is the operations manager for Nature's Bread Company, which specializes in providing natural products for health conscious individuals.Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day.Which of the following is an example of a piece of data Cheryl would be using to successfully perform her job?


A) Craig Newmark is customer number 15467.
B) compare the costs of supplies including energy over the last five years to determine the best-selling product by month
C) best-selling product by day
D) Best-selling product changes when Tony the best baker is working.

E) B) and C)
F) B) and D)

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Assume you are in the business of producing and selling t-shirts. If you could produce more t-shirts with the same input, what would happen to your productivity and profits assuming the price of your t-shirts remains the same?


A) increase in productivity, decrease in profits
B) increase in productivity, increase in profits
C) decrease in productivity, decrease in profits
D) decrease in productivity, increase in profits

E) B) and C)
F) B) and D)

Correct Answer

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Porter's Five Forces Model outlines the process for a sales strategy.

A) True
B) False

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What are goods?


A) material items or products that customers will buy to satisfy a want or need
B) tasks performed by people that customers will buy to satisfy a want or need
C) the process where a business takes raw materials and processes them or converts them into a finished product for its goods or services
D) the rate at which goods and services are produced based upon total output given total inputs

E) A) and B)
F) None of the above

Correct Answer

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Information technology can enable departments to more efficiently and effectively perform their core _____________.


A) facts
B) feedback mechanisms
C) business operations
D) media issues

E) A) and B)
F) B) and C)

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