Question 1

What allows separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems?

Accepted Answer

A)  integration
B)  intelligence
C)  data interchange
D)  demand planE) A) and B)
F) A) and D)

Question 2

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

Accepted Answer

A)  CRM reporting technologies
B)  CRM analyzing technologies
C)  CRM processing technologies
D)  CRM predicting technologiesE) A) and B)
F) A) and C)

Question 3

Production and materials management ERP components track employee information including payroll, benefits, compensation, and performance assessment and ensure compliance with all laws.

Accepted Answer

A) True 
 B)False

Question 4

Analytical CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

Accepted Answer

A) True 
 B)False

Question 5

Outbound logistics acquires raw materials and resources and distributes them to manufacturing as required.

Accepted Answer

A) True 
 B)False

Question 6

Which application's primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?

Accepted Answer

A)  CRM
B)  SCM
C)  ERP
D)  All of these are correct.E) B) and C)
F) A) and D)

Question 7

What is increasing the value of the sale?

Accepted Answer

A)  cross-selling
B)  up-selling
C)  campaign management system
D)  customer service and supportE) B) and C)
F) A) and D)

Question 8

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Accepted Answer

A)  backward integration
B)  application integration
C)  data integration
D)  forward integrationE) None of the above
F) B) and C)

Question 9

Inventory turnover is an unfilled customer order for a product that is out of stock.

Accepted Answer

A) True 
 B)False

Question 10

What is procurement?

Accepted Answer

A)  purchase goods and services to meet the needs of the supply chain
B)  includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain
C)  includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing
D)  occurs when distorted product-demand information ripples from one partner to the next throughout the supply chainE) B) and C)
F) All of the above

Question 11

Plan, source, make, deliver, and return are the five basic supply chain management components.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following operational CRM technologies does the marketing department typically use?

Accepted Answer

A)  contact center, web-based self-service, call scripting
B)  contact center, cross-selling and up-selling, web-based self-service
C)  list generator, opportunity management, cross-selling and up-selling
D)  list generator, campaign management, cross-selling and up-sellingE) A) and D)
F) None of the above

Question 13

A supply chain execution system might electronically route orders from a manufacturer to a supplier using electronic data interchange (EDI), a standard format for the electronic exchange of information between supply chain participants.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following questions can logistics help a company answer?

Accepted Answer

A)  What is the quickest way to deliver products to our customers?
B)  What is the optimal way to place items in the warehouse for picking and packing?
C)  What is the optimal path to an item in the warehouse?
D)  All of these are correct.E) A) and C)
F) All of the above

Question 15

Which of the following is not an example of a primary enterprise system?

Accepted Answer

A)  supply chain management
B)  customer relationship management
C)  enterprise revenue planning
D)  enterprise resource planningE) A) and B)
F) A) and D)

Question 16

In the basic supply chain, deliver refers to planning for transportation of goods to customers.

Accepted Answer

A) True 
 B)False

Question 17

What is a backward integration?

Accepted Answer

A)  the integration of a company's existing management information systems
B)  the integration of data from multiple sources, which provides a unified view of all data
C)  an integration method that sends information entered into a given system automatically to all downstream systems and processes
D)  an integration method that sends information entered into a given system automatically to all upstream systems and processesE) A) and B)
F) None of the above

Question 18

What is selling chain management?

Accepted Answer

A)  enables an organization to react more quickly to resolve supply chain issues
B)  applies technology to the activities in the order life cycle from inquiry to sale
C)  allows an organization to reduce the cost and time required during the design process of a product
D)  helps organizations reduce their investment in inventory while improving customer satisfaction through product availabilityE) A) and B)
F) A) and C)

Question 19

What allows customers to use the web to find answers to their questions or solutions to their problems?

Accepted Answer

A)  contact center
B)  web-based self-service
C)  call scripting system
D)  uplift modelingE) A) and B)
F) A) and C)

Question 20

Drones support materials management.

Accepted Answer

A) True 
 B)False

Exam 8: Enterprise Applications: Business Communications

What allows separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems?

Correct AnswerverifiedShow Answer

A supply chain execution system might electronically route orders from a manufacturer to a supplier using electronic data interchange (EDI), a standard format for the electronic exchange of information between supply chain participants.

Correct AnswerverifiedShow Answer

Outbound logistics acquires raw materials and resources and distributes them to manufacturing as required.

Correct AnswerverifiedShow Answer

What is increasing the value of the sale?

Correct AnswerverifiedShow Answer

Which of the following questions can logistics help a company answer?

Correct AnswerverifiedShow Answer

What is selling chain management?

Correct AnswerverifiedShow Answer

Analytical CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

Correct AnswerverifiedShow Answer

Which application's primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?

Correct AnswerverifiedShow Answer

Drones support materials management.

Correct AnswerverifiedShow Answer

What allows customers to use the web to find answers to their questions or solutions to their problems?

Correct AnswerverifiedShow Answer

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

Correct AnswerverifiedShow Answer

Inventory turnover is an unfilled customer order for a product that is out of stock.

Correct AnswerverifiedShow Answer

What is a backward integration?

Correct AnswerverifiedShow Answer

What is procurement?

Correct AnswerverifiedShow Answer

Production and materials management ERP components track employee information including payroll, benefits, compensation, and performance assessment and ensure compliance with all laws.

Correct AnswerverifiedShow Answer

Plan, source, make, deliver, and return are the five basic supply chain management components.

Correct AnswerverifiedShow Answer

In the basic supply chain, deliver refers to planning for transportation of goods to customers.

Correct AnswerverifiedShow Answer

Which of the following operational CRM technologies does the marketing department typically use?

Correct AnswerverifiedShow Answer

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Correct AnswerverifiedShow Answer

Which of the following is not an example of a primary enterprise system?

Correct AnswerverifiedShow Answer

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