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Effective strategic planning usually begins with the development of a mission statement.

A) True
B) False

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Total quality management includes all of the following,EXCEPT:


A) continuously improving quality.
B) making a total effort toward meeting customer needs.
C) making everyone responsible for doing the right job the first time.
D) incorporating a Theory X management style.

E) A) and B)
F) C) and D)

Correct Answer

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A wise supervisor realizes that "time is money" and therefore expects most employees to work continuously at top-speed.

A) True
B) False

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Methods tend to be the most efficient way for the job to get completed.

A) True
B) False

Correct Answer

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In most organizations,responsibility of developing and executing strategic or long-term plans falls primarily to:


A) top-level managers.
B) middle managers.
C) supervisors.
D) non-supervisory employees.

E) None of the above
F) B) and D)

Correct Answer

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