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Exam 3: Organizational Commitment

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Question 41

Multiple Choice

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Thalia works in the accounting department at a major department store. Though she does her job reasonably well, she is often late to work and frequently calls in sick. She's cordial with other employees and her boss but is not given to socializing. Thalia is a(n)

A) citizen.
B) apathetic.
C) lone wolf.
D) seat-warmer.
E) daydreamer.

F) A) and B)
G) A) and C)

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Question 42

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A desire to remain a member of an organization due to a feeling of obligation is called ________ commitment.

A) continuance
B) affective
C) associative
D) normative
E) evaluative

F) B) and C)
G) A) and E)

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Question 43

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"Citizens" are one of the four types of employees based on the degree of organizational commitment and task performance. "Citizens" are likely to respond to negative events with ________ because they may not have the credibility needed to inspire change but possess the desire to remain a member of the organization.

The most serious form of physical withdrawal is absenteeism.

At first, Caihong loved her job as an assistant editor at Bradbury Publishers. It was her dream job, made even better by the fact that her boss, Forrest, had a warm, inspiring personality and placed a lot of trust in his employees. He also had a goofy, witty personality that made everyone laugh. Caihong looked forward to work and felt personally committed to helping Forrest achieve his goals for the department. However, Forrest retired a few months ago, and his replacement, Bryan, is his complete opposite-a bottom-line-focused, unpleasant, demanding boss who is always questioning Caihong's and her team's abilities and decisions. Caihong never misses a day and still likes the actual work she does, but she has begun to find ways to avoid having to interact with Bryan. Which of the following has Caihong most likely started engaging in?

Loyalty is defined as an active, constructive response to a negative work event in which individuals attempt to improve the situation.

________ refers to conversations about nonwork topics that go on in cubicles and offices, in the mailroom, or at vending machines.

An active, destructive response by which an individual either ends or restricts organizational membership is referred to as

Embeddedness summarizes employees' links to their organization and community, their sense of fit with that organization and community, and what they would have to sacrifice for a job change.

Organizational commitment is the desire on the part of an employee to remain a member of the organization.

Which of the following terms refers to the various people, places, and things that can inspire a desire to remain a member of an organization?

Research suggests that the continued participation of Baby Boomers in the workforce will subtract a significant amount from the U.S. economic output.

Differentiate between the erosion model and the social influence model.

Sofia, Faisal, and Tad are coworkers at Crossroads, Inc. All three have worked at Crossroads for five years now. One day while eating lunch together, Sofia remarks that she heard their colleague Margo recently quit and went to work for a competitor. Each of the three has a different opinion about Margo's leaving, and they all have their own reasons for continuing to stay at Crossroads. Faisal remarks that it is not worthwhile for him to leave like Margo because he has put in the time and hard work for a promotion. If he left for another company, he would not likely get this opportunity again soon. Faisal is exhibiting ________ commitment.

________ is strongly correlated with lower levels of psychological and physical withdrawal.

________ contracts are based on a broader set of open-ended and subjective obligations than ________ contracts.

________ is a form of withdrawal in which employees appear to be working but are actually distracted by random thoughts or concerns.

________ commitment exists when there is a sense that staying at a firm is the "right" or "moral" thing to do.

The demographics at Martin Industries have shifted dramatically over the past ten years. In the past, the organization was largely dominated by white male employees born in the United States, but today almost half of Martin's higher level technical staff were born in foreign countries. In addition, the percentage of older workers has decreased as they have retired, and the younger employees seem to be less motivated by commitment to the organization. What steps should be taken by Martin Industries to increase employees' commitment to the organization?

Since Ginny's company switched management, they have stopped doing many of the fun, team-building activities they used to do, and the workplace culture has changed for the worse. A few weeks ago, Ginny's friend Surya quit, and now Ginny and her coworker Tom are thinking of quitting too. This shows the power of ________ in affecting employee attitudes.