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A virtual workplace is a work environment that is not located in any one physical space.

A) True
B) False

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Several factors can accelerate the need for a company to make business improvement processes. What is the most prevalent factor?


A) Market shifts
B) Technology
C) Discoveries
D) Bottlenecking

E) B) and D)
F) A) and B)

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Which of the following are the four common types of effectiveness MIS metrics?


A) Unstructured decisions, customer satisfaction, conversion rates, financial
B) Usability, customer service, conversion rates, fiscal year revenue
C) Usability, customer satisfaction, conversion rates, financial
D) Usability, customer satisfaction, conversion rates, affordability

E) None of the above
F) A) and B)

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Virtual reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

A) True
B) False

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Sears department stores used to plant employees in competitor stores to perform research and analysis. Recently the company implemented a system that can search competitor websites and provide comparisons of price, promotions, and availability and the system is saving time, money, and resources. What type of system did Sears implement?


A) Shopping algorithm
B) Shopping network
C) Shopping logic
D) Shopping bot

E) B) and C)
F) A) and D)

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What occurs when resources reach full capacity and cannot handle any additional demands limiting throughput and impeding operations?


A) Bottlenecks
B) Redundancy
C) Automation
D) Streamlining

E) A) and B)
F) B) and C)

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A Business Process Model and Notation (BPMN)activity is used to control the flow of a process.

A) True
B) False

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Which term is used to describe the ease with which people perform transactions and/or find information?


A) Usability
B) Customer satisfaction
C) Financial
D) Conversion rates

E) A) and C)
F) B) and C)

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What is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform?


A) Operationalized analytics.
B) Robotic process automation.
C) Deep learning.
D) Machine learning.

E) A) and C)
F) A) and B)

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Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.

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Being able to sort, calculate, analyze, ...

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An optimization analysis finds the optimum value for a target variable by repeatedly changing other variables, subject to specified constraints. What can a manager determine by changing revenue and cost variables in an optimization analysis?


A) Calculate the highest potential profits
B) Calculate employee benefit payments
C) Use this as an extension for a digital dashboard
D) Create production schedules

E) A) and D)
F) C) and D)

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Operational business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

A) True
B) False

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Mutation is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure)of the outcome.

A) True
B) False

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Business process reengineering is the analysis and redesign of workflow within and between enterprises.

A) True
B) False

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What is a haptic interface?


A) The viewing of the physical world with computer-generated layers of information added to it.
B) A wearable computer with an optical head-mounted display (OHMD) .
C) Uses technology allowing humans to interact with a computer through bodily sensations and movements.
D) A work environment that is not located in any one physical space.

E) A) and D)
F) A) and C)

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Which of the following represent the top-down (executives to analysts) organizational levels of information technology systems?


A) TPS, DSS, EIS
B) DSS, TPS, EIS
C) EIS, DSS, TPS
D) None of the above, it varies from organization to organization

E) All of the above
F) None of the above

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An infographic (information graphic)is a representation of information in a graphic format designed to make the data easily understandable at a glance. People use infographics to quickly communicate a message, to simplify the presentation of large amounts of data, to see data patterns and relationships, and to monitor changes in variables over time.

A) True
B) False

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Which of the below represent the four main DSS analysis techniques outlined in the chapter?


A) What-If Analysis, Sensitivity Analysis, Goal-Seeking Analysis, Optimization Analysis
B) Workflow Analysis, Sensitivity Analysis, Growth Analysis, Organizational Analysis
C) What-If Analysis, Structured Analysis, Goal-Seeking Analysis, Optimization Analysis
D) What-If Analysis, Sensitivity Analysis, Growth Analysis, Organizational Analysis

E) A) and D)
F) B) and D)

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Unstructured decisions occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice.

A) True
B) False

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A dynamic process continuously changes and provides business solutions to ever-changing business operations.

A) True
B) False

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