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At which stage in the product life cycle do industry profits usually peak?


A) introduction
B) growth
C) maturity
D) decline
E) accelerated development

F) A) and D)
G) B) and E)

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Figure 11-5 Figure 11-5    -The key idea behind diffusion of innovation is that A) not all consumers accept a new product at the same time;adoption of a product spreads slowly throughout the population. B) once a product enters the market,the time span between awareness and purchase is incredibly short. C) the introduction of an entire new product class almost always diffuses the importance of its predecessor within a matter of months. D) adoption of a new product line does not change the diffusion rate of older lines in the market. E) the rate of adoption is independent of other product form innovations or competitive products in the marketplace. -The key idea behind diffusion of innovation is that


A) not all consumers accept a new product at the same time;adoption of a product spreads slowly throughout the population.
B) once a product enters the market,the time span between awareness and purchase is incredibly short.
C) the introduction of an entire new product class almost always diffuses the importance of its predecessor within a matter of months.
D) adoption of a new product line does not change the diffusion rate of older lines in the market.
E) the rate of adoption is independent of other product form innovations or competitive products in the marketplace.

F) B) and C)
G) D) and E)

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Gatorade successfully used a ________ strategy when it introduced a group of lower-calorie options called Gatorade G2.


A) subbranding
B) multibranding
C) mixed branding
D) generic branding
E) family branding

F) A) and B)
G) None of the above

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When a product spreads through the population,it is called the


A) extension of innovation.
B) proliferation of innovation.
C) open innovation.
D) dispersal of innovation.
E) diffusion of innovation.

F) D) and E)
G) All of the above

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Trading up refers to


A) adding product features but reducing the price.
B) changing the distribution channel members to higher-service-quality retailers.
C) adding value to the product (or line) through additional features or higher-quality materials.
D) reallocating marketing resources from a poor-performing target market to one that demonstrates greater potential for future growth.
E) offering consumers a discount when they purchase a more expensive version of the product.

F) B) and C)
G) All of the above

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Express warranties


A) provide a written statement of manufacturer liability.
B) state the bounds of coverage and,more important,areas of noncoverage.
C) have no limits of noncoverage.
D) assign responsibility for product deficiencies to the manufacturer.
E) assign responsibility for product deficiencies on misuse to the consumer.

F) C) and E)
G) B) and E)

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Starbucks sometimes offers a promotion known as the "treat receipt." Patrons purchase a drink of their choice in the morning and then will receive a receipt to turn in after 2:00 p.m.that same day.With the receipt the customer can choose from any grande iced beverage for just $2.50.Which is the most likely market modification strategy for Starbucks here?


A) finding new users
B) creating new use situations
C) increasing a product's use by existing customers
D) modifying the product
E) reacting to competitors' positions

F) A) and E)
G) A) and D)

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The marketers used all of the following "ignitions" to spark interest in the Secret deodorant brand with consumers except which?


A) paid search on Google,Bing,and/or Yahoo!
B) public relations
C) Facebook
D) its website,secret.com
E) brand ambassadors

F) A) and C)
G) A) and E)

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The desire for a product class rather than for a specific brand is called ________ demand.


A) selective
B) primary
C) derived
D) generic
E) secondary

F) All of the above
G) None of the above

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Figure 11-7 Figure 11-7    -Companies can employ several different branding strategies.In Figure 11-7 above,Box A represents a ________ strategy. A) retailer branding B) multiproduct branding C) multibranding D) private branding E) mixed branding -Companies can employ several different branding strategies.In Figure 11-7 above,Box A represents a ________ strategy.


A) retailer branding
B) multiproduct branding
C) multibranding
D) private branding
E) mixed branding

F) None of the above
G) C) and D)

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Twitter uses a stylized blue or white bird with no text as its


A) copyright.
B) trade name.
C) patent.
D) logo.
E) label.

F) C) and D)
G) C) and E)

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All of the following are true about product line extensions except which?


A) This strategy can result in lower advertising and promotion costs.
B) A risk that comes with product line extensions is that sales of an extension may come at the expense of other items in the company's product line.
C) A product line extension raises the level of brand awareness.
D) Line extensions work best when they provide incremental company revenue by taking sales away from competing brands.
E) Product line extensions involve using a current brand name to enter a different product class.

F) C) and D)
G) B) and C)

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Kellogg's changed the name of its Heartwise cereal to Fiberwise most likely to


A) respond to a changing public interest from heart to intestinal health issues.
B) convey a stronger product image,since "heart" implied sentimentality and "fiber" implied strength.
C) comply with U.S.Food and Drug Administration guidelines on the use of the word "heart" in food brand names.
D) avoid a lawsuit by the maker of HeartPro Organic Cereal because it claimed the names and benefits were too similar.
E) complement its new line of breakfast fiber bars.

F) C) and D)
G) A) and E)

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The time a product can be stored before it spoils is referred to as its


A) product life cycle.
B) use-by date.
C) spoilage index.
D) shelf life.
E) expiration date.

F) A) and B)
G) A) and C)

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The Reynolds Wrap aluminum foil box has two side tabs that say "Press Here to Lock Roll" to keep the roll of foil in place during use.This demonstrates which elements of good packaging?


A) perceptual benefits and functional benefits
B) protection benefits and functional benefits
C) communication benefits and perceptual benefits
D) communication benefits and functional benefits
E) functional benefits and protection benefits

F) None of the above
G) A) and E)

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In which stage of the product life cycle do marginal competitors begin to leave the market?


A) introduction
B) growth
C) decline
D) maturity
E) harvest

F) A) and B)
G) A) and C)

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What is the marketing objective for the decline stage of the product life cycle?


A) harvesting
B) add outlets
C) stress differentiation
D) gain awareness
E) maintain brand loyalty

F) B) and D)
G) A) and B)

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The marketing of low-cost copies of popular brands not manufactured by the original producer is referred to as


A) brand cannibalization.
B) co-branding.
C) brand imitation.
D) product counterfeiting.
E) re-manufacturing.

F) A) and C)
G) A) and E)

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Warranties that have no limits of noncoverage are called ________ warranties.


A) guaranteed
B) full
C) implied
D) coverage
E) express

F) A) and B)
G) A) and C)

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If a customer is reluctant to try a new product because he'd have to change his normal everyday behaviors,the company introducing it is most likely facing a ________ barrier.


A) usage
B) risk
C) value
D) financial
E) psychological

F) D) and E)
G) C) and E)

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