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What is impression management? Discuss its implications for managers.

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Impression management refers to the proc...

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According to a survey on how political behavior is perceived by managers,


A) none of the respondents felt political behavior could be used in a constructive manner.
B) most respondents felt that political behavior was unnecessary for the success of top executives.
C) few of the respondents believed political behavior influenced salary decisions in their organizations.
D) a majority of respondents indicated they believed political behavior was more relevant at higher levels of the organization.
E) almost all of the respondents indicated that political behavior affected hiring decisions in their organizations.

F) A) and C)
G) A) and E)

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The reason for the label "legitimate" in "legitimate power" is that the organization says it is all right for people having power to direct the activities of others.

A) True
B) False

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Legitimate, reward, and some aspects of coercive and expert power can all contribute to _______ power.

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____ justice relates to the degree of fairness people see in how they are treated by others in their organization.


A) Procedural
B) Interpersonal
C) Informational
D) Gender-based
E) Distributive

F) C) and E)
G) B) and C)

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Simply being aware of the causes and techniques of political behavior can help a manager check their effects.

A) True
B) False

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_______ justice refers to people's perceptions of the fairness with which rewards and other valued outcomes are distributed within the organization.

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The most widely used and recognized analysis of the bases of power is the framework developed by ____ and ____.


A) Shultz; Smith
B) Smith; Donald
C) Gross; Shultz
D) French; Raven
E) Greenhouse; Passikoff

F) B) and E)
G) None of the above

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Trying to eliminate political behaviors within organizations will probably


A) decrease interdepartmental conflict.
B) increase a manager's power base.
C) increase political behavior.
D) violate the cannons of justice.
E) reduce skill-based pay.

F) C) and D)
G) A) and E)

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_______ is about all one should expect from using coercive power.

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Commitment from employees is very unlikely when a manager uses ______ power.


A) legitimate
B) coercive
C) expert
D) reward
E) referent

F) A) and B)
G) B) and E)

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All of the following describe influence EXCEPT:


A) influence can be dramatic or subtle.
B) the target of influence can be a person or a group.
C) influence can be used in ways that are beneficial or harmful.
D) influence affects behaviors and attitudes but not perceptions.
E) influence is a major force in organizations managers cannot afford to ignore.

F) B) and E)
G) B) and D)

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Who will usually have the greatest potential influence on the actions of subordinates?


A) A leader with position power
B) An informal leader
C) A leader with personal power
D) A formal leader
E) A leader with both personal and position power

F) C) and D)
G) All of the above

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_______ is a major force in organizations that managers cannot afford to ignore.

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Match the following: -organizational justice


A) a major force in organizations
B) a likely result of coercion
C) power that resides within a person
D) granted by virtue of one's position
E) dirty tricks
F) possesses position power
G) similar to authority
H) analysis of the bases of power
I) enhance his/her own image
J) possesses personal power
K) potential ability to influence others
L) perceptions of fairness
M) control over information
N) form of political behavior
O) ability to promote or assign raises
P) power through identification
Q) fair reward allocation
R) ability to punish someone else
S) subordinates accept a leader's wishes
T) a technique of political behavior

U) C) and O)
V) D) and O)

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Match the following: -influence


A) a major force in organizations
B) a likely result of coercion
C) power that resides within a person
D) granted by virtue of one's position
E) dirty tricks
F) possesses position power
G) similar to authority
H) analysis of the bases of power
I) enhance his/her own image
J) possesses personal power
K) potential ability to influence others
L) perceptions of fairness
M) control over information
N) form of political behavior
O) ability to promote or assign raises
P) power through identification
Q) fair reward allocation
R) ability to punish someone else
S) subordinates accept a leader's wishes
T) a technique of political behavior

U) A) and B)
V) D) and N)

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When a worker is willing to carry out a manager's work request because an issue is important to the manager, he or she is exhibiting


A) acceptance.
B) commitment.
C) compliance.
D) accordance.
E) loyalty.

F) C) and D)
G) A) and B)

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In many ways an individual with personal power may be able to exact greater loyalty and dedication from followers than someone with only position power.

A) True
B) False

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Limiting the effects of political behavior include all of the following EXCEPT:


A) open communication.
B) reduce uncertainty.
C) being aware of the causes.
D) being aware of the techniques.
E) ambiguous goals.

F) None of the above
G) C) and E)

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Match the following: -legitimate power


A) a major force in organizations
B) a likely result of coercion
C) power that resides within a person
D) granted by virtue of one's position
E) dirty tricks
F) possesses position power
G) similar to authority
H) analysis of the bases of power
I) enhance his/her own image
J) possesses personal power
K) potential ability to influence others
L) perceptions of fairness
M) control over information
N) form of political behavior
O) ability to promote or assign raises
P) power through identification
Q) fair reward allocation
R) ability to punish someone else
S) subordinates accept a leader's wishes
T) a technique of political behavior

U) G) and L)
V) D) and F)

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