Question 1

Non-verbal communication that occurs by means of facial expressions or physical location relative to the receiver is called ________.

Accepted Answer

The answer of Non-verbal communication that occurs by means of...

Question 2

Telephone hotlines are developed to improve horizontal communication.

Accepted Answer

A) True 
 B)False

Question 3

One solution to language differences between headquarters and subsidiaries of multinational firms is an English-only policy.

Accepted Answer

A) True 
 B)False

Question 4

The chain of command does not reflect the number of communication channels that exist in organizations because

Accepted Answer

A)  it ignores informal communication.
B)  it ignores downward communication.
C)  it ignores upward communication.
D)  it ignores horizontal communication.
E)  managers may not encode communication.F) C) and D)
G) B) and C)

Question 5

In North America,trying to build rapport by discussing one's family life in an employment interview is considered a sign of professionalism.

Accepted Answer

A) True 
 B)False

Question 6

The potential information-carrying capacity of a communication medium is known as ________.

Accepted Answer

informatio...

Question 7

Enterprise social ________ refers to a private work-related social media platform that is accessible only by organizational members.

Accepted Answer

The answer of Enterprise social ________ refers to a private...

Question 8

360-degree feedback is usually used for

Accepted Answer

A)  employee development and salary determination.
B)  employee development.
C)  salary determination.
D)  advancement potential.
E)  employee development and advancement potential.F) A) and B)
G) None of the above

Question 9

What do these organizations have in common? Air Canada and Bell Canada.

Accepted Answer

A)  TV networks
B)  Telephone hotlines
C)  Suggestion systems
D)  360-degree feedback
E)  Employee surveys and survey feedbackF) A) and C)
G) B) and D)

Question 10

The toy market has fallen off,and the Zippy Toy Company has to lay off workers.The plant manager must inform all the workers,but he is so upset about his task that he writes a vague,contradictory letter which no one understands.What happened?

Accepted Answer

A)  Rumour has caused confusion.
B)  Jargon caused the manager to produce non-verbal communication.
C)  All-channel communication was used when exit interviews would have been better.
D)  The mum effect caused the workers to have decoding problems.
E)  Status differences have resulted in ineffective communication.F) A) and D)
G) C) and E)

Question 11

Psychological safety refers to a shared belief that it is safe to take social risks.

Accepted Answer

A) True 
 B)False

Question 12

An atmosphere of psychological safety is important for using the grapevine.

Accepted Answer

A) True 
 B)False

Question 13

The most information rich media are

Accepted Answer

A)  highly asynchronous and high in paraverbal cues.
B)  highly asynchronous and high in non-verbal and paraverbal cues.
C)  highly synchronous and high in non-verbal cues.
D)  highly synchronous and high in paraverbal cues.
E)  highly synchronous and high in non-verbal and paraverbal cues.F) D) and E)
G) B) and C)

Question 14

Suggestion systems are designed to enhance ________ communication.

Accepted Answer

The answer of Suggestion systems are designed to enhance ________...

Question 15

Carole Robson,the new International Sales Manager for Kapster Enterprises,is about to make her first sales trip to Japan.Using your knowledge of cultural context,etiquette,and social conventions,what advice would you give her?

Accepted Answer

Japan is a high context culture,so Carol...

Question 16

According to the text,which medium can transmit the richest information?

Accepted Answer

A)  Video
B)  Face-to-face interaction
C)  Computer
D)  Telephone
E)  Written memosF) B) and C)
G) A) and B)

Question 17

Two important dimensions of information richness are

Accepted Answer

A)  the degree to which information is synchronous and the extent to which both parties can receive non-verbal and paraverbal cues.
B)  the degree to which information is asynchronous and the extent to which both parties can receive non-verbal and paraverbal cues.
C)  the degree to which information is synchronous and the extent to which both parties can receive paraverbal cues.
D)  the degree to which information is asynchronous and the extent to which both parties can receive paraverbal cues.
E)  the degree to which information is synchronous and the extent to which both parties can receive non-verbal cues.F) None of the above
G) B) and D)

Question 18

________ occurs when a person's words,thoughts,feelings,and actions all contain the same message.

Accepted Answer

The answer of ________ occurs when a person's words,thoughts,feelings,and actions...

Question 19

Managerial communication at the Smelly Cheese Company has long been a problem.Employees have been complaining for years that managers do not provide them with information they need to perform their jobs and that there is a general lack of openness on the part of management.In the words of one employee,"Communication in this company stinks!" This has raised an important question among senior management: Can managers be trained to improve their communication? You have been hired to answer this question and to explain to them how the company might proceed with the training of its managers to improve communication.What will you tell them?

Accepted Answer

Proper training can improve the communic...

Question 20

When listening to another person,good communication techniques recommend expressing your opinion as soon as possible.

Accepted Answer

A) True 
 B)False

Exam 10: Communication

One solution to language differences between headquarters and subsidiaries of multinational firms is an English-only policy.

Correct Answer
verified

The potential information-carrying capacity of a communication medium is known as ________.

Correct Answer
verified
informatio...
View Answer

360-degree feedback is usually used for

Correct Answer
verified

Correct Answer
verified
Proper training can improve the communic...
View Answer

Enterprise social ________ refers to a private work-related social media platform that is accessible only by organizational members.

Correct Answer
verified

Psychological safety refers to a shared belief that it is safe to take social risks.

Correct Answer
verified

The most information rich media are

Correct Answer
verified

Two important dimensions of information richness are

Correct Answer
verified

Non-verbal communication that occurs by means of facial expressions or physical location relative to the receiver is called ________.

Correct Answer
verified

The toy market has fallen off,and the Zippy Toy Company has to lay off workers.The plant manager must inform all the workers,but he is so upset about his task that he writes a vague,contradictory letter which no one understands.What happened?

Correct Answer
verified

________ occurs when a person's words,thoughts,feelings,and actions all contain the same message.

Correct Answer
verified

Carole Robson,the new International Sales Manager for Kapster Enterprises,is about to make her first sales trip to Japan.Using your knowledge of cultural context,etiquette,and social conventions,what advice would you give her?

Correct Answer
verified
Japan is a high context culture,so Carol...
View Answer

Suggestion systems are designed to enhance ________ communication.

Correct Answer
verified

In North America,trying to build rapport by discussing one's family life in an employment interview is considered a sign of professionalism.

Correct Answer
verified

Telephone hotlines are developed to improve horizontal communication.

Correct Answer
verified

According to the text,which medium can transmit the richest information?

Correct Answer
verified

An atmosphere of psychological safety is important for using the grapevine.

Correct Answer
verified

When listening to another person,good communication techniques recommend expressing your opinion as soon as possible.

Correct Answer
verified

The chain of command does not reflect the number of communication channels that exist in organizations because

Correct Answer
verified

What do these organizations have in common? Air Canada and Bell Canada.

Correct Answer
verified

Exam 10: Communication

One solution to language differences between headquarters and subsidiaries of multinational firms is an English-only policy.

Correct AnswerverifiedShow Answer

The potential information-carrying capacity of a communication medium is known as ________.

Correct Answerverifiedinformatio...View AnswerShow Answer

360-degree feedback is usually used for

Correct AnswerverifiedShow Answer

Correct AnswerverifiedProper training can improve the communic...View AnswerShow Answer

Enterprise social ________ refers to a private work-related social media platform that is accessible only by organizational members.

Correct AnswerverifiedShow Answer

Psychological safety refers to a shared belief that it is safe to take social risks.

Correct AnswerverifiedShow Answer

The most information rich media are

Correct AnswerverifiedShow Answer

Two important dimensions of information richness are

Correct AnswerverifiedShow Answer

Non-verbal communication that occurs by means of facial expressions or physical location relative to the receiver is called ________.

Correct AnswerverifiedShow Answer

The toy market has fallen off,and the Zippy Toy Company has to lay off workers.The plant manager must inform all the workers,but he is so upset about his task that he writes a vague,contradictory letter which no one understands.What happened?

Correct AnswerverifiedShow Answer

________ occurs when a person's words,thoughts,feelings,and actions all contain the same message.

Correct AnswerverifiedShow Answer

Carole Robson,the new International Sales Manager for Kapster Enterprises,is about to make her first sales trip to Japan.Using your knowledge of cultural context,etiquette,and social conventions,what advice would you give her?

Correct AnswerverifiedJapan is a high context culture,so Carol...View AnswerShow Answer

Suggestion systems are designed to enhance ________ communication.

Correct AnswerverifiedShow Answer

In North America,trying to build rapport by discussing one's family life in an employment interview is considered a sign of professionalism.

Correct AnswerverifiedShow Answer

Telephone hotlines are developed to improve horizontal communication.

Correct AnswerverifiedShow Answer

According to the text,which medium can transmit the richest information?

Correct AnswerverifiedShow Answer

An atmosphere of psychological safety is important for using the grapevine.

Correct AnswerverifiedShow Answer

When listening to another person,good communication techniques recommend expressing your opinion as soon as possible.

Correct AnswerverifiedShow Answer

The chain of command does not reflect the number of communication channels that exist in organizations because

Correct AnswerverifiedShow Answer

What do these organizations have in common? Air Canada and Bell Canada.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified
informatio...
View Answer

Correct Answer
verified

Correct Answer
verified
Proper training can improve the communic...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Japan is a high context culture,so Carol...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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