Question 1

Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and

Accepted Answer

A)   soft and hard skills.
B)   self-actualization and self-control.
C)   sharing and collegiality.
D)   education and training.E) None of the above
F) All of the above

Question 2

Which of the following statements about professionalism is most accurate?

Accepted Answer

A)   Demonstrating etiquette is important in the office and online.
B)   No correlation exists between professional behavior and workplace success.
C)   Employees must demonstrate professional behavior only when communicating face-to-face with others.
D)   Professionalism is important for employees in only Fortune 500 companies.E) B) and C)
F) All of the above

Question 3

You must demonstrate professionalism only in face-to-face interactions.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is the best advice regarding workplace conversation?

Accepted Answer

A)   To personalize your conversations, always use first names when addressing supervisors, customers, and coworkers.
B)   Be courteous and attentive when conversing with managers, colleagues, subordinates, and customers.
C)   Bring up controversial topics such as politics or religion as often as possible to show your intelligence.
D)   To demonstrate that you are human, feel free to complain about your colleagues, friends, and job when you need to vent.E) C) and D)
F) A) and D)

Question 5

Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill?

Accepted Answer

A)   A grasp of workplace etiquette
B)   An eagerness to learn
C)   The ability to work effectively as part of a team
D)   Proficiency in using a variety of computer software packagesE) B) and C)
F) A) and B)

Question 6

How do recruiters and employers view the importance of professional behavior in the workplace?

Accepted Answer

A)   Although recruiters are impressed with applicants who speak and write well, a candidate's technical expertise is all that matters.
B)   Good manners and a businesslike, professional demeanor are among the top skills recruiters seek in applicants.
C)   Professionalism and soft skills are important only in service-oriented fields.
D)   Team, communication, and people skills are low priorities for most recruiters and employers.E) B) and C)
F) None of the above B

Question 7

Which of the following statements about the end of a meeting is most accurate?

Accepted Answer

A)   A meeting should end only when participants have discussed all agenda items.
B)   The leader should provide a summary of accomplishments and a review of action items.
C)   The leader should remind participants that they are responsible for taking their own minutes.
D)   Participants should pass their assigned tasks on to someone who did not attend.E) None of the above
F) A) and C)

Question 8

Companies use virtual meetings to

Accepted Answer

A)   save travel costs.
B)   reduce employee fatigue.
C)   connect dispersed participants.
D)   All answer choices provide reasons companies use virtual meetings.E) None of the above
F) C) and D)

Question 9

Which of the following statements about professionalism in the workplace is most accurate?

Accepted Answer

A)   Unprofessional behavior affects only the individual who displays it.
B)   More organizations are establishing procedures or policies to encourage professionalism.
C)   Employees need to exhibit professional behavior only when working at their desks.
D)   You exhibit professional behavior only through nonverbal actions such as dressing appropriately or maintaining eye contact with others.E) B) and D)
F) B) and C)

Question 10

If you receive constructive criticism on the job, you should focus on your feelings as much as possible.

Accepted Answer

A) True 
 B)False

Question 11

Leticia has called a client and received his voice mail. What is the best advice you can give Leticia for leaving a message?

Accepted Answer

A)   Hang up and call back later; her client won't want to be bothered with having to listen to a message.
B)   Speak as quickly as possible to make her message more concise.
C)   Smile when leaving her message to add warmth to her voice.
D)   Leave a complete message, including confidential details about the project Leticia is working on, to make her message as useful as possible.E) A) and B)
F) None of the above C

Question 12

Effective businesspeople use ____________________ mail to intercept and screen incoming calls.

Accepted Answer

The answer of Effective businesspeople use ____________________ mail to intercept...

Question 13

No one should leave a meeting without a full understanding of what was accomplished.

Accepted Answer

A) True 
 B)False

Question 14

Speakers should avoid "uptalk" in the workplace because it makes them appear weak and tentative.

Accepted Answer

A) True 
 B)False

Question 15

You should identify the extension when transferring a call.

Accepted Answer

A) True 
 B)False

Question 16

The term "professionalism" refers to desirable workplace behavior.

Accepted Answer

A) True 
 B)False

Question 17

In what phase of team development do members select alternatives, analyze effects, implement their plan, and manage their project?

Accepted Answer

A)   Forming
B)   Norming
C)   Storming
D)   PerformingE) None of the above
F) B) and C)

Question 18

Withdrawing from a group is viewed as an effective technique to deal with group differences.

Accepted Answer

A) True 
 B)False  False

Question 19

What is the first thing you should do before making a business telephone call?

Accepted Answer

A)   Prepare an appropriate opening.
B)   Ask yourself if the phone call is necessary.
C)   Decide what you're going to say after the receiver answers.
D)   Write down the ideas you want to discuss so that you don't forget them.E) All of the above
F) C) and D)

Question 20

____________________ is the habit of using a rising inflection at the end of a sentence resulting in a singsong pattern that makes statements sound like questions.

Accepted Answer

The answer of ____________________ is the habit of using a...

Exam 11: Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and

Correct AnswerverifiedShow Answer

Which of the following statements about professionalism is most accurate?

Correct AnswerverifiedShow Answer

You must demonstrate professionalism only in face-to-face interactions.

Correct AnswerverifiedShow Answer

Which of the following is the best advice regarding workplace conversation?

Correct AnswerverifiedShow Answer

Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill?

Correct AnswerverifiedShow Answer

How do recruiters and employers view the importance of professional behavior in the workplace?

Correct AnswerverifiedB

Which of the following statements about the end of a meeting is most accurate?

Correct AnswerverifiedShow Answer

Companies use virtual meetings to

Correct AnswerverifiedShow Answer

Which of the following statements about professionalism in the workplace is most accurate?

Correct AnswerverifiedShow Answer

If you receive constructive criticism on the job, you should focus on your feelings as much as possible.

Correct AnswerverifiedShow Answer

Leticia has called a client and received his voice mail. What is the best advice you can give Leticia for leaving a message?

Correct AnswerverifiedC

Effective businesspeople use ____________________ mail to intercept and screen incoming calls.

Correct AnswerverifiedShow Answer

No one should leave a meeting without a full understanding of what was accomplished.

Correct AnswerverifiedShow Answer

Speakers should avoid "uptalk" in the workplace because it makes them appear weak and tentative.

Correct AnswerverifiedShow Answer

You should identify the extension when transferring a call.

Correct AnswerverifiedShow Answer

The term "professionalism" refers to desirable workplace behavior.

Correct AnswerverifiedShow Answer

In what phase of team development do members select alternatives, analyze effects, implement their plan, and manage their project?

Correct AnswerverifiedShow Answer

Withdrawing from a group is viewed as an effective technique to deal with group differences.

Correct AnswerverifiedFalse

What is the first thing you should do before making a business telephone call?

Correct AnswerverifiedShow Answer

____________________ is the habit of using a rising inflection at the end of a sentence resulting in a singsong pattern that makes statements sound like questions.

Correct AnswerverifiedShow Answer

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B

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C

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False

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