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When Jack was hired in 2011 at Ford Motor Company, he was offered $14 an hour. His best friend Sam started at the same plant doing the same job two years earlier making $28 an hour. This is an example of


A) union security clauses.
B) two-tier wage contracts.
C) cost-of-living adjustments.
D) incentives.
E) givebacks.

F) A) and C)
G) B) and C)

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Which type of workplace discrimination occurs when an organization uses an employment practice that results in unfavorable outcomes to a protected class?


A) disparate treatment
B) reverse discrimination
C) unequal application
D) harassment
E) adverse impact

F) B) and D)
G) B) and C)

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Which of the following is a good suggestion for managers when conducting interviews?


A) Ask about the candidate's family to show personal interest.
B) After the interview, write a short report with a quantitative score of the candidate's qualifications.
C) Do more than half of the talking to make sure you are sharing enough about the company and its culture.
D) Ask questions spontaneously to get the most straightforward answers from the candidate.
E) The résumé should be used for selection of interview candidates only; ignore it thereafter.

F) C) and D)
G) B) and E)

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________ means that anyone can be dismissed at any time for any reason at all, or for no reason.


A) Fair termination
B) Capricious dismissal
C) Quid pro quo
D) Nonrational dismissal
E) Employment at will

F) C) and D)
G) All of the above

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As a sales manager, Tanya is conducting performance appraisals for her team members. To do so, she tracks each person's sales calls, amount of sales, and revenues on a quarterly basis. Tanya is using a(n) ________ system of appraisal.


A) subjective
B) behavioral
C) trait
D) objective
E) 360-degree

F) A) and E)
G) B) and D)

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This question has two parts; be sure to answer each. Define the two types of sexual harassment and provide an example of each. As a manager, what are some of the policies you can implement to minimize or prevent sexual harassment in the workplace?

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There are two types of sexual harassment...

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After being referred by a friend, Hedyeh attended a job interview. She didn't feel it went well, but she was surprised when her friend told her the boss didn't like that Hedyeh had worn her hijab, a traditional headscarf worn by Muslim women. The boss told a coworker after the interview, "Our customers prefer working with Christians." Hedyeh is a victim of


A) affirmative action.
B) discrimination.
C) quid pro quo.
D) favoritism.
E) a hostile work environment.

F) D) and E)
G) C) and E)

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Lacey has a degenerative eye disease that is causing her to gradually lose her eyesight. When Lacey asked her employer, Ideal Accessories, to purchase a low-vision computer for her use at work, she was fired. Ideal Accessories has violated the


A) Family and Medical Leave Act.
B) Americans with Disabilities Act (ADA) .
C) Occupational Safety and Health Act (OSHA) .
D) Privacy Act.
E) Patient Protection and Affordable Care Act.

F) C) and E)
G) B) and D)

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During a(n) ________, Marcia asked Joaquim to tell her about the actions he took to overcome some sort of adversity.


A) realistic job preview
B) performance interview
C) situational interview
D) unstructured interview
E) behavioral description interview

F) A) and C)
G) C) and D)

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What is the process called that helps employees integrate and transition into their new job?


A) training
B) orientation
C) mentoring
D) onboarding
E) coaching

F) B) and C)
G) A) and B)

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How is artificial intelligence changing the recruiting process?


A) It can predict the performance of an individual on a test.
B) It can assess attitudes and experiences related to a person's behavior.
C) It can schedule interviews, screen and rank candidates, and administer ability tests.
D) It can judge whether or not a person is answering a test truthfully.
E) It can measure personality traits and a need for achievement.

F) B) and E)
G) A) and B)

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Which of the following is NOT an example of an incentive?


A) stock options
B) commissions
C) profit-sharing plans
D) bonuses
E) education reimbursements

F) None of the above
G) B) and D)

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________ are organizations of employees formed to protect and advance their members' interests by bargaining with management over job-related issues.


A) Arbitration boards
B) Labor unions
C) Safety boards
D) Mediation firms
E) Right-to-work groups

F) A) and D)
G) A) and B)

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Compared to internal recruiting, which of the following is true of external recruiting?


A) It encourages greater employee loyalty.
B) The process is more expensive and takes longer.
C) It creates the need for multiple recruitments.
D) The pool of talent is more limited.
E) The process is cheaper.

F) B) and E)
G) A) and B)

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Which of the following learning and development methods is most appropriate when people just need to learn facts such as work rules or legal matters?


A) coaching
B) role-plays
C) discussion
D) case studies
E) videotapes, workbooks, and lectures

F) B) and C)
G) A) and E)

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Marlene works in a manufacturing facility, Carz Parts. Throughout the building there were posters and calendars of a sexually explicit nature, making Marlene very uncomfortable. Carz Parts


A) has a hostile work environment.
B) has no legal worries because none of the offensive materials are directed at Marlene.
C) practices sexual discrimination.
D) has no legal worries because Marlene is not suffering any economic injury.
E) is engaging in quid pro quo harassment.

F) A) and C)
G) A) and B)

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Suppose you are an HR manager who is conducting orientation for a group of new hires in the editorial department. All of the new hires will be working with production and licensing. When the orientation is complete, which three pieces of information should all of the new hires have?

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Following orientation, new employees sho...

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In considering the staffing an organization might need in the future, human resource managers should


A) focus efforts on replacing those who retire or resign.
B) assume that the organization will not change much.
C) assume that there will be radical changes in the supply of labor and the nature of the organization's jobs, and therefore defer planning.
D) hire 10% more people than were needed last year to cover possible growth.
E) understand the organization's vision and strategy in order to hire personnel to support them.

F) B) and E)
G) D) and E)

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Which of the following activities will impact human capital?


A) lack of sleep
B) trusting relationships
C) rich networks
D) automation
E) cooperation

F) None of the above
G) A) and C)

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Which of the following is NOT a type of compensation?


A) wages
B) salaries
C) incentives
D) benefits
E) promotions

F) A) and E)
G) A) and C)

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