Question 1

When interviewing the patient, a medical assistant makes a comment such as "And then…", which is an example of offering the patient general ________.

Accepted Answer

The answer of When interviewing the patient, a medical assistant...

Question 2

The "white-coat syndrome" usually leads to which patient reaction?

Accepted Answer

A)   Confused
B)   Angry
C)   Ambivalent
D)   Relaxed
E)   AnxiousF) A) and B)
G) A) and C)

Question 3

Who created the lifespan development model?

Accepted Answer

A)   Freud
B)   Maslow
C)   Erickson
D)   Kubler-Ross
E)   MasonF) B) and D)
G) D) and E)

Question 4

Which of the following is an effective therapeutic communication?

Accepted Answer

A)   Being silent
B)   Reassuring
C)   Giving approval
D)   Disapproving
E)   AgreeingF) B) and E)
G) A) and E)

Question 5

Unconsciously returning to more infantile thoughts or behaviors is called ________.

Accepted Answer

The answer of Unconsciously returning to more infantile thoughts or...

Question 6

The best way to deal with a coworker who is having a bad day is to ____.

Accepted Answer

A)   stay out of the coworker's way.
B)   offer to pitch in and help.
C)   avoid asking the coworker what is wrong.
D)   interact only as necessary with the coworker.
E)   report your coworker's bad attitude to your supervisor.F) B) and E)
G) All of the above

Question 7

According to Maslow's hierarchy of human needs, the ________ needs are met by attention and recognition from others.

Accepted Answer

The answer of According to Maslow's hierarchy of human needs,...

Question 8

"Where would you like to begin?" is an example of giving a broad ________.

Accepted Answer

The answer of "Where would you like to begin?" is...

Question 9

A patient's ________ background has an effect on his or her attitudes toward health and illness.

Accepted Answer

The answer of A patient's ________ background has an effect...

Question 10

How much personal space do people require in most social situations?

Accepted Answer

A)   1 to 2 ft.
B)   3 to 6 ft.
C)   4 to 12 ft.
D)   6 to 15 ft.
E)   10 to 20 ft.F) A) and B)
G) None of the above

Question 11

Caroline and Nichole work together in the busy reception area of an outpatient clinic. It seems to Caroline that Nichole is constantly complaining about something. The patients are rude, the doctors are cranky, the clinic's medical assistant is arrogant…Nichole seems to find something negative to say about everyone. One day in the break room, Nichole says to Caroline, "I don't know how Dr. Noya keeps his job. Do you know what he did yesterday?" Which of the following would be Caroline's best response?

Accepted Answer

A)   "No, tell me-what happened?"
B)   "I think the clinic is getting ready to fire him."
C)   "No. By the way, did you see that PBS special last night on healthcare?"
D)   "Many of the patients refuse to be seen by Dr. Noya."
E)   "Yes, I heard. I can't believe all the mistakes he has made."F) B) and E)
G) A) and E)

Question 12

A life stage in which a child is expected to develop the capacity for morale judgment is between _____ and ______ years of age.

Accepted Answer

The answer of A life stage in which a child...

Question 13

Discussing a topic the patient has no desire to discuss is called ________.

Accepted Answer

The answer of Discussing a topic the patient has no...

Question 14

Justifying unacceptable behavior is the defense mechanism of ________.

Accepted Answer

The answer of Justifying unacceptable behavior is the defense mechanism...

Question 15

The ability to communicate with patients in terms that they understand so that they feel at ease and comfortable with what you are saying is called ________communication.

Accepted Answer

The answer of The ability to communicate with patients in...

Question 16

What well-known behaviorist developed the hierarchy of needs model?

Accepted Answer

A)   Freud
B)   Maslow
C)   Erickson
D)   Kubler-Ross
E)   MasonF) B) and C)
G) None of the above

Question 17

Which of the following is an example of negative communication?

Accepted Answer

A)   Speaking slowly
B)   Looking directly at a patient when speaking
C)   Forgetting to say thank you
D)   Encouraging the patient to ask questions
E)   Speaking assertivelyF) B) and E)
G) C) and D)

Exam 4: Interpersonal Communication

The best way to deal with a coworker who is having a bad day is to ____.

Correct Answer
verified

"Where would you like to begin?" is an example of giving a broad ________.

Correct Answer
verified

Which of the following is an example of negative communication?

Correct Answer
verified

According to Maslow's hierarchy of human needs, the ________ needs are met by attention and recognition from others.

Correct Answer
verified

The ability to communicate with patients in terms that they understand so that they feel at ease and comfortable with what you are saying is called ________communication.

Correct Answer
verified

Which of the following is an effective therapeutic communication?

Correct Answer
verified

Justifying unacceptable behavior is the defense mechanism of ________.

Correct Answer
verified

Discussing a topic the patient has no desire to discuss is called ________.

Correct Answer
verified

A life stage in which a child is expected to develop the capacity for morale judgment is between _ and __ years of age.

Correct Answer
verified

The "white-coat syndrome" usually leads to which patient reaction?

Correct Answer
verified

Correct Answer
verified

How much personal space do people require in most social situations?

Correct Answer
verified

When interviewing the patient, a medical assistant makes a comment such as "And then…", which is an example of offering the patient general ________.

Correct Answer
verified

A patient's ________ background has an effect on his or her attitudes toward health and illness.

Correct Answer
verified

What well-known behaviorist developed the hierarchy of needs model?

Correct Answer
verified

Unconsciously returning to more infantile thoughts or behaviors is called ________.

Correct Answer
verified

Who created the lifespan development model?

Correct Answer
verified

Exam 4: Interpersonal Communication

The best way to deal with a coworker who is having a bad day is to ____.

Correct AnswerverifiedShow Answer

"Where would you like to begin?" is an example of giving a broad ________.

Correct AnswerverifiedShow Answer

Which of the following is an example of negative communication?

Correct AnswerverifiedShow Answer

According to Maslow's hierarchy of human needs, the ________ needs are met by attention and recognition from others.

Correct AnswerverifiedShow Answer

The ability to communicate with patients in terms that they understand so that they feel at ease and comfortable with what you are saying is called ________communication.

Correct AnswerverifiedShow Answer

Which of the following is an effective therapeutic communication?

Correct AnswerverifiedShow Answer

Justifying unacceptable behavior is the defense mechanism of ________.

Correct AnswerverifiedShow Answer

Discussing a topic the patient has no desire to discuss is called ________.

Correct AnswerverifiedShow Answer

A life stage in which a child is expected to develop the capacity for morale judgment is between _____ and ______ years of age.

Correct AnswerverifiedShow Answer

The "white-coat syndrome" usually leads to which patient reaction?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

How much personal space do people require in most social situations?

Correct AnswerverifiedShow Answer

When interviewing the patient, a medical assistant makes a comment such as "And then…", which is an example of offering the patient general ________.

Correct AnswerverifiedShow Answer

A patient's ________ background has an effect on his or her attitudes toward health and illness.

Correct AnswerverifiedShow Answer

What well-known behaviorist developed the hierarchy of needs model?

Correct AnswerverifiedShow Answer

Unconsciously returning to more infantile thoughts or behaviors is called ________.

Correct AnswerverifiedShow Answer

Who created the lifespan development model?

Correct AnswerverifiedShow Answer

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A life stage in which a child is expected to develop the capacity for morale judgment is between _ and __ years of age.

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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