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Exam 7: Organizing for Success

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Question 31

Multiple Choice

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A ________ is an organization skilled at creating, acquiring, and transferring knowledge as well as at modifying its behavior to reflect new knowledge and insights.

A) learning organization
B) conglomerate
C) mechanistic organization
D) formal organization
E) closed system

F) D) and E)
G) B) and E)

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Question 32

Multiple Choice

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In the context of technology configurations, which of the following is true of continuous process technologies?

A) They tend to require more supervision than other technologies.
B) People are removed from the work itself.
C) They provide a variety of low-volume, customized services.
D) Communication tends to be highly formal.
E) They are characterized by a large number of rules and formal procedures.

F) A) and C)
G) B) and E)

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Question 33

Multiple Choice

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________, in organizational integration, means establishing common routines and operating procedures that apply uniformly to everyone.

In a(n) ________ organization, important decisions usually are made at the top.

Patrick told his boss, "Unless we invest in new technology, such as computer-integrated manufacturing (CIM) , we will not be able to deliver more high-variety and high-volume products. With CIM, we will have computer-aided ________ and computer-aided ________, so that the work of our engineers and factory workers will be more in sync."

The approach to ________ involves feedback and discussions to jointly figure out how to approach problems and devise solutions agreeable to everyone.

In ________ organizations, more decisions are made at lower levels of management.

Carl told his management team, "Our design and production process occurs in an orderly, yet slow, process, from research to engineering to manufacturing. To be more competitive, we must speed up our research and product development through the use of ________. In this manner, we will incorporate the issues and perspectives of all the functions-including suppliers and customers-from the beginning of the process."

The ________, led by the chairperson, makes major decisions, subject to corporate charter and bylaw provisions.

In the vertical structure of a firm, authority is the

Compare and contrast differentiation and integration. How are differentiation and integration related in an effective organization?

When Courtney, a front-line manager, asked her subordinate, Jordan, to invite a client to a function, Jordan forgot. When the company president asked Courtney why the client was not there, Courtney explained why. In this scenario, who holds responsibility for the error?

A ________ organization is one in which top management ensures that there is consensus about the direction in which the business is heading.

As vice president of human resources at Lodge Corporation, Paul enjoys working alongside his peer vice presidents, largely because they all have different skills and all manage different parts of the organization, including research, engineering, production, construction, procurement, and finance. Lodge Corporation is a(n) ________ organization.

With the impending retirements of very talented senior staff, Katherine was concerned that PTO Inc., her employer, was not planning for the future. Spurred on by her concern, Katherine convinced management to budget and build a knowledge management system to create, acquire, store, and transfer knowledge in order to modify PTO's behavior to reflect new knowledge and insights. Two years later, Katherine was proud to reflect on her success in helping the company become a(n) ________ organization.

Compare and contrast the roles of stockholders, board of directors, and brokers.

Acme Farm Equipment operates worldwide and is organized into a(n) ________ structure. Within this structure, each of the four division presidents and their respective employees are committed to the tractor, planter, combine, and silo businesses, respectively. Within these four divisions, task responsibilities are clear, and managers are more independent and accountable.

In a horizontal structure, ________ deal directly with the organization's primary goods or services; they make things, sell things, or provide customer service.

Patricia Cutler, CEO of Band Corporation, announced the new corporate structure, naming Kyoshi Saito VP of the Far East Division, Riaz Bakri VP of the Middle East Division, Gunter Abfeld VP of the European Division, and Sam Jones VP of the Americas Division. The Band Corporation's new structure follows the ________ approach to departmentalization.

________ is the process in which different individuals and units perform different tasks.