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A small businesswoman was preparing her staff for the upcoming holiday season.Her women's apparel retail store has had a great year-sales and profits are up 20 percent.In a meeting with her sales staff before opening the store on Black Friday,the day after Thanksgiving,she said,"We want to move as much inventory as possible.Not only can we highlight our holiday items,why don't we mark down some of our other seasonal items while people are in a shopping mood?" From this statement,she is concerned with a __________ goal.


A) profit
B) sales
C) market share
D) customer satisfaction
E) survival

F) B) and E)
G) A) and D)

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The marketing strategy of developing new products and selling them in new markets is referred to as


A) product penetration
B) product development
C) market development
D) market penetration
E) diversification

F) A) and E)
G) All of the above

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The detailed day-to-day operational decisions essential to the overall success of marketing strategies are referred to as __________.


A) marketing plans
B) marketing programs
C) marketing tactics
D) marketing strategies
E) marketing procedures

F) A) and B)
G) None of the above

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The strategies an organization develops to provide value to the customers it serves is called a(n)


A) mission statement.
B) objective goal.
C) vision statement.
D) business model.
E) protocol.

F) A) and C)
G) A) and D)

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The two major aspects of the evaluation phase of the strategic marketing process are


A) segmenting the market and selecting target markets.
B) establishing a business mission and designing measurable goals and objectives.
C) designing the marketing mix and setting the budget.
D) comparing the results of the marketing program with the goals in the written plans to identify deviations and then to act on them.
E) executing the marketing plan and designing the marketing organization.

F) A) and E)
G) B) and E)

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The functional level in an organization is where


A) groups of specialists actually create value for the organization.
B) employees perform assigned tasks without actually having input into the decision making process.
C) all financial outlays are made.
D) all company hiring and firing occurs.
E) the marketing department makes all decisions regarding which product benefits will be promoted during a promotional campaign.

F) All of the above
G) A) and B)

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Which of the following statements about strategy is most accurate?


A) An organization can be all things to all people because it has access to all the resources it needs to discover and satisfy the needs and wants of its target markets.
B) The marketing department helps to both set an organization's direction and move it there.
C) The American Marketing Association (AMA) recently has established the definition of strategy.
D) Strategy is an organization's short-term course of action designed to deliver a specific customer experience while achieving its internal standards.
E) Only start-up organizations must develop strategies to help them (1) raise capital and (2) focus and direct their efforts to accomplish their goals.

F) A) and E)
G) All of the above

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Profit refers to


A) the point at which a company's assets equal its liabilities plus shareholder equity.
B) the difference between the list and final price of a product or service.
C) the money earned when the economic order quantity is minimized.
D) the money left over after a business firm's total expenses are subtracted from its total revenues.
E) the total amount of revenue accrued through product sales or service distribution.

F) None of the above
G) C) and D)

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If Ben & Jerry's starts selling children's clothing in Brazil to try to capitalize on its brand name,this would be an example of __________.


A) product development.
B) product-market evolution.
C) market development.
D) market penetration.
E) diversification.

F) C) and E)
G) A) and B)

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A new company projects that its sales will exceed its expenses within the first year of operation.This is an example of which type of goal?


A) dollar sales revenue
B) profit
C) market share
D) unit sales
E) quality

F) All of the above
G) A) and B)

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The logistics industry has sales of $800 billion per year.If a third party logistics provider had sales of $8 billion,what would its market share be? Be sure to define market share and show your work in your answer.

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Market share is the ration of sales reve...

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In the Boston Consulting Group (BCG) model for analysis of a firm's strategic business units,or SBUs,the horizontal axis reflects __________.


A) market growth rate
B) marketing efficiencies
C) industry attractiveness
D) market segment size
E) relative market share

F) A) and B)
G) B) and E)

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A firm may have a goal to offer its customers the highest __________,as Medtronic does with its implantable medical devices.


A) innovation
B) quality
C) service
D) value
E) warranty

F) C) and E)
G) A) and E)

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SBUs with a low share of high-growth markets that may require large cash injections of cash just to maintain market share are referred to as __________.


A) dogs
B) cash cows
C) question marks
D) stars
E) hedgehogs

F) A) and D)
G) C) and D)

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The planning gap refers to


A) the difference between projected total costs and realized total revenues.
B) the difference between projected total costs and net profits.
C) the difference between marginal revenue and marginal cost.
D) the percentage point difference between a firm and its next largest competitor in terms of market share.
E) the difference between the projection of the path to reach a new goal and the projection of the path of the results of a plan already in place.

F) A) and E)
G) A) and B)

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Part of the growth strategy for Yum! Brands,the parent company of KFC,Pizza Hut,and Taco Bell,is expansion of its fast food businesses into new markets in China,Russia,and India.This type of expansion would be a __________ strategy.


A) product development
B) market penetration
C) diversification
D) market development
E) market saturation

F) B) and E)
G) A) and B)

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__________ is(are) the reward to a business firm for the risk it undertakes in marketing its offerings.


A) Shareholders' equity
B) Profit
C) Assets
D) Contribution margin
E) Goodwill

F) A) and B)
G) A) and C)

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SBUs with a low share of slow-growth markets that may generate enough cash to sustain themselves but do not hold the promise of ever becoming real winners for the organization are referred to as __________.


A) dogs
B) cash cows
C) stars
D) question marks
E) hedgehogs

F) C) and E)
G) B) and C)

Correct Answer

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An organization's __________ are the fundamental,passionate,and enduring principles that guide its conduct over time.


A) goals
B) culture
C) strategies
D) core values
E) mission statements

F) None of the above
G) A) and B)

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Today's visionary organization uses three key elements: (1) __________; (2) set a direction; and (3) formulate strategies.


A) set financial goals
B) specify its foundation
C) establish detailed marketing tactics
D) assign job responsibilities
E) establish an organizational chart

F) B) and E)
G) B) and D)

Correct Answer

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